Web Developer Service Representative

CONTACT

PHONE: 336-***-****

EMAIL: ************@*****.***

SKILLS

WEB: HTML, HTML5, CSS, PHP,

JavaScript, and MySQL

CMS: WordPress and Squarespace

Image Editing: Photoshop

Video Editing: Camtasia

Audio Editing: Audacity

Microsoft: Word, Excel, PowerPoint,

SharePoint, Access, Teams, WebEx,

Skype, and Outlook Email/Calendar

Operating Systems: Windows, MacOS,

and Linux

Working Remotely and Time

Management

CAREER HIGHLIGHT

At 25, I joined the United States Navy

and my career in technology began. I

have worked mainly in data analytics,

web management, and information

technology support. I am looking to

grow my career in web development

which I have been studying for 3 years.

TROY

O’BRIEN

WEB DEVELOPER

EDUCATION

Guilford Technical Community College

2019 – Present

Studying Information Technology – Web Development with a 3.5 GPA. Major Program Requirements complete and graduate in Fall 2021. Have accomplishments in Honors and Presidents lists.

Southern Guilford High School

1994 -1998

Graduated with 3.3 GPA. I was part of early distance learning and innovative technology programs.

RELEVANT WORK EXPERIENCE

Spectrum: Technical Support Representative (Internet/Voice) 2019 - Present

Take inbound internet and voice technical support calls. Assist with internet and phone connections, setup, transfer, and connectivity issues. Work with company web and email applications assisting customers with their use. Also work with numerous internal web applications and have worked toward their implantation to everyday use.

HAECO Americas: Quality Assurance Analyst

2017- 2018

Efficiently produces months reports for Quality Assurance aircraft inspections to upper management. Oversaw the reporting of over 50 quality inspection each month. Analyzed and implemented this data in 3 Excel spreadsheets and into monthly PowerPoint presentations. Managed organization of Quality Assurance digital records. PROFESSIONAL REFERENCES

J. Curtis Main: GTCC Professor/Advisor

& Web Developer Consultant

******@****.***

Ryan Lefferts: Assistant Executive Clerk

United States Senate. George

Washington University, Undergrad in

Political Science.

*************@***.******.***

AT&T: Customer Service Representative (Business Accounts) 2015 – 2016

Supported small business clients with everyday cell phone needs. Met customer needs and company metrics. Worked with the shift of how cell phones were purchased. Worked to transition customers to new web and mobile applications to manage their account. SUMMARY

Over the course of 15 years, I have contributed to 3 major companies and the United States Navy working with information technology. My experience includes data collection, data analysis, database management, web development, networking, and support. I have learned and mastered every new venture I have taken on and will perform well in this field. I am motivated to succeed and continue a career in web development.

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