SUMMARY

SKILLS

Customer liaison

Customer relationship management

Lead generation

Cross-selling and upselling

Sales strategies

Order processing

Advertising and marketing

Speak Spanish and Chinese

EXPERIENCE

Sales Consultant

ORLANDO, FL

Swarovski North America Limited/ Nov 2019 to Apr 2020 Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.

Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.

Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.

Lease Administrator

Santo Domingo, Dom. Rep.

Family Investment / Jan 2010 to Nov 2016

Achieved highest possible net operating income by implementing cost control and revenue improvement programs.

Negotiated with outside contractors to obtain reasonable fees for repair and maintenance work.

Increased occupancy from 50% to 100% through promotion and special event. Supervised and coordinated work of technicians and office employees to optimize productivity and enhance results.

Inspected properties regularly to identify deficiencies and schedule repairs. Recognized for fostering good working relationships with owners and residents. Assistant Project Manager

Santo Domingo, Dom. Rep.

Family Investment/ May 2005 to Sep 2014

Monitored design processes from conceptual phase through construction. Planned and delegated work for multiple construction crews. Maintained close connection with project personnel to quickly identify and resolve problems.

Assigned duties to each employee based upon his or her skills set and monitored progress daily.

Supervised material usage and contractor hours to keep projects in line with budgets. Retail Sales Associate

Santiago, Dom. Rep.

Family jewelry shop/ Feb 1995 to Jun 2006

S

Natalia Sang

321-***-****

nataliangchang@gmail.

com

ORLANDO, FL 32832

Proactively engaged shoppers, providing assistance and information on merchandise and product features.

Bagged, wrapped and packaged purchases according to customer needs. Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.

Trader

Santiago, Dom. Rep.

Oriental Market Trading/ Jul 1995 to Feb 2006

Acted as buyer or seller representative when arranging sales. Created and maintained large client base by meeting needs and delivering exceptional customer service.

Import from China and distribute home furnishing articles. EDUCATION AND TRAINING

BBA: Sales And Marketing Education

Pontifice Universidad Católica Madre Y Maestra Jan 1999 Santiago, Rep. Dom.

High School Diploma

Colegio D E La Salle Jul 1994

Santiago, Dom. Rep.

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