SUMMARY

A result-oriented and business-focused IT professional with more than 26 years of experience in delivering quality, reliability, accuracy and maintainability services to global corporations

A natural leader with people, communication, articulation and presentation skills as well as exceptional analytical, persuasion, negotiation, and influencing skills

Extensive knowledge in Maintenance and Support, upgrades, configurations, integrations and Change Management

Business functional and technical knowledge in areas relating to Veritas NetBackup Appliances, BackupExec, Windows Based Servers, Desktops, Laptops, VMWARE, PowerShell Scripting, SQL Scripting, Hyper-Vs, KabaClocks, Azure Cloud, AWS Cloud, Disaster Recovery, Printers, WiFi Administration, Active Directory, Folder Security, Oracle Administration, Service Now, Linux Based Servers, CITRIX, DOS

Experience working for oil & gas industries in a support and leader role.

SKILLS

Functional/ Technical Skills

NetBackup, BackupExec, AWS, Azure, VMWARE, Servers, Desktops, Laptops, Tabs, CISCO Unity, Hyper-V, PowerShell, DOS, Windows, Citrix, Linux, Network Troubleshooting, Cisco Switch Troubleshooting, Firewall Troubleshooting, Tape Libraries, CAT5 and CAT6 Cabling, PowerPoint, Excel, Word, Snagit, Adobe Acrobat,

Disaster Recovery, Service Now, Oracle Administration, AD, Pure Disk, Data Backup\Restore,

Analytical/ Management Skills

Project Management, Team Management, Change Management, Green Belt Certified

PROFESSIONAL EXPERIENCE

Schlumberger Houston, TX

Mar 2009 – May 2020

Senior IT Analyst / Houston Remote IT Manager

Schlumberger is an oil and gas company who acquired several companies over the years. I had the luxury of being apart of the multiple acquisitions and IT migrations. My responsibilities grew over time from a desktop lead, infrastructure analyst and IT Manager.

Acquisition; Houston Remote IT Manager

oManaged, maintained, serviced 21 remote Schlumberger Houston sites

oCollaborated with business and technical groups on budgets, future needs, assets

oCreated career paths and growths for my employees

oSite IT equipment disposal planner

Acquisition; provided Oracle Administration interim migrations to SAP

Acquisition; provided liaisons between Oracle developers and IT interim migrations to SAP

Acquisition; provided Project Management for server migrations from local hardware to virtual VMWARE within the data center

Acquisition; provided Project Management on IT solutions for US Schlumberger sites. (Traveled)

Acquisition; provided Project Management on Training modules for US Schlumberger sites. (Traveled)

Acquisition; provided Project Management on Disaster Recovery. (Traveled)

Acquisition; provided Project Management on Server Migrations. (Traveled)

Acquisition; provided Project Management on Desktop\Laptop Migrations. (Traveled)

Acquisition; provided Project Management on Security Camera Installations\ Maintenance (Traveled)

Managed, maintained, serviced of Veritas NetBackup Appliances

Configured, migrated, administered Veritas NetBackup software

Configured, migrated, administered Tape Libraries

Created, managed yearly audited Disaster Recovery protocols

Troubleshooting of IT services, software, and hardware

Provided technical and business support for all Veritas NetBackup infrastructure current and future changes

Created, maintained, serviced server folders for users

Created, maintained, serviced user accounts within AD

Server Migrations

Linux Server BareMetal, file, folder, security rules Restores

Window Server BareMetal, file, folder, security rules Restores

VMWARE BareMetal, file, folder, security rules Restores

Hyper-V BareMetal, file, folder, security rules Restores

SQL Server, database, migration Restores

SQL Scripting

Disaster Recovery infrastructure planning and implementation

Azure and AWS Disaster Recovery testing and implementation

Veritas Pure Disk migration

IT Asset Tracking

Research IT issues

Answer Support Calls

ServiceNow Ticketing

Internal yearly Schlumberger IT training

Data Center Maintenance

Network Cabling

Security Cabling

Kaba Clock install and configurations

Printer maintenance, setup, install.

Guest WiFi account setup\resets

CISCO Unity phone user setup\resets

Provide End User support

CITRIX User administration

Exterran Houston, TX

Feb 2007 – Mar 2009

IT Desktop Support Analyst

Provide End User support

Troubleshooting of IT services, software, and hardware

Server Migrations

Created, maintained, serviced server folders for users

Created, maintained, serviced user accounts within AD

Provided Oracle Administration

Answer Support Calls

Research IT issues

Guest WiFi account setup\resets

CISCO Unity phone user setup\resets

ServiceNow Ticketing

CITRIX User administration

Standard Automation Houston, TX

Feb 2006 – Feb 2007

IT Support Consultant

Provide End User support

Troubleshooting of Wonderware IT services, software, and hardware

Develop\design Wonderware test environments

Manage, maintain, close IT tickets

Research IT issues

Answer Support Calls

FMA Alliance LTD Houston, TX

Jan 2003 – Feb 2006

IT Help Desk Manager

Managed, maintained, serviced 5 remote sites

Created career paths and growths for my employees

Collaborated with business and technical groups on budgets, future needs, assets

Site IT equipment disposal planner.

Answer Support Calls

Provide End User support

CISCO Unity phone user setup\resets

Research IT issues

Created, maintained, serviced server folders for users

Created, maintained, serviced user accounts within AD

Network Cabling

Security Cabling

IT Asset Tracking

Site Migrations

CISCO Phone Migrations

Guest WiFi account setup\resets

Troubleshooting of IT services, software, and hardware

EDUCATION/TRAINING

Certificate of Completion ITT Electronics

Green Belt Certified

Veritas NetBackup Certified

AWARDS

4 times Schlumberger – Excellence Cash Award – demonstrating “Put the Client First”

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