Employee Relations Manager

NICK EATON

*.********@*****.*** 903-***-****

San Marcos, TX 78666

PROFESSIONAL

SUMMARY

Exceptional leader with strong communication skills and the drive to excel. Committed and hardworking General Manager with over 10 years of experience directing and maintaining all areas of service. Effectively manages systems, personnel, and business operations to handle demanding needs while maximizing customer service standards. Trained in multiple point of sale (POS) and office/accounting programs. Certified in preparing and handling food and beverages. Consistently saves costs while increasing profits, organizing and tuning inventories, office responsibilities and optimizing customer & employee relations. Well-rounded leader with talent for supervising all employees in the front and back of house. Swift problem solver with quick and effective solutions to wide array of issues. Experienced

& successful at analyzing numbers, reducing costs, increasing productivity and maximizing customer satisfaction while driving overall operational improvements.

SKILLS • Performance improvement

• Operations management

• Staff training/development

• Food Preparation and Safety

• Effective leader

• Team Leadership

• Budgeting

• Consistently meet goals

• Exceptional interpersonal

communication

• Inventory management

WORK HISTORY General Manager Chimy's Cerveceria - San Marcos, Texas 03/2014 - CURRENT

• Oversee and improve off site caterings by over $50,000 per year through efficient coordination of daily operations, marketing, and repeat customers.

• Enhance operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.

• Maximize efficiency by scheduling, coaching, and mentoring over 20 employees on workplace principles, teamwork, industry practices, company procedures and systems.

• Organize budgets, oversee P&Ls and achieve margin targets consistently to stay on track with growth plans.

• Oversee bar and kitchen inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

• Increased revenue streams by reducing costs, planning events, expanding caterings, and performing variance and risk analysis to ensure top quality experiences for customers and staff.

• Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety. Assistant Manager Zelick's Ice House - San Marcos, TX 05/2011 - 03/2014

• Helped with startup of a brand new bar, led staff training on POS systems, menu development,Developed effective training manuals, modules, teaching aids, and daily procedure duties for establishment.

• Balanced cash and credit deposits and ensured the safety and security of all assets on the property.

• Managed opening and closing procedures and enhanced efficiency of daily activities, controlled beer and liquor inventory, ran P&L reports and efficiently managed staff while working bartending shifts regularly.

• Created monthly craft cocktails and drink specials and events & assisted with marketing to promote business.

Corporate Trainer Pluckers Wing Bar - San Marcos, TX 02/2008 - 05/2011

• Worked through college as a bartender & corporate trainer for Pluckers in Austin & helped open the San Marcos location.

• Trained new employees and followed training manuals to ensure consistency

• Met with other trainers and managers regularly to enure productivity.

• Monitored employee progress and gave feedback to management and additional training requirements.

• Implemented effective training manuals, modules and teaching aids. EDUCATION Texas State University, San Marcos, TX 12/2013 Bachelor of Science: Foods, Nutrition, And Wellness Studies Mildred ISD, Corsicana, TX 07/2007

High School Diploma