Ricky Emery

Las Vegas, NV *****

Technical Expertise:

Microsoft Exchange 2003/2008R2 Server

Microsoft Windows 2003/2008R2 Server

Microsoft Active Directory 2003/2008R2 Server

Microsoft Windows XP/7/10

Certifications and Education:

AA in Electronics Theory from EDI

CompTIA A+

CompTIA N+

Completed CCNA course through CSN

OSHA 10

Knowledge of:

Computer practices, procedures, documentation and causes user downtime

Network and basic hand tools

PC/LAN equipment

TCP/IP, DNS, DHCP, VPN, Proxy, Certificates, Switches, Routers

Ticketing systems Assyst, Remedy, Heat

Incident and Request follow up

Create, configure, and grant permissions in AD

MDT, SCCM, Atiris, and CA IT Client Mgr, Lansweeper

Abilities:

Soft Skills using a combination of sympathy, empathy, patience, and courtesy

Communicate effectively in telephone, oral, and written form

Ensure user needs are met in a timely and satisfactory manner

Determine origin and repair of PC, network, peripheral, and software malfunctions

Install, configure, and network computer equipment

Map network dives

Access network managed switches to re-enable ports, and change VLANS

Communicate and escalate more complex issues to higher Tier levels

Coordinate with vendors regarding scheduling of upgrade, and or installs

Install or assist with installs pertaining to network appliances in server racks (rack and stack)

Install or assist with installs pertaining to WAPs

Terminating CAT5 & 6 in either Mod tips or punch down blocks

Use basic hand and power tools

Professional Experience:

IT Contractor Apr 2017 – Present

Duties:

Working on various contracts fulfilling the IT needs of small to enterprise business from general helpdesk, deskside support, minor admin functions in AD, as well as field technician roles including Windows 10 upgrades and deployments.

Client List: Blue Cross Blue Shield, Valley Health Systems, Alorica, Manheim Auto Auction owned by Cox communications, etc.

Cirque du Soleil Nov 2007 – Apr 2017

IT Analyst

Duties: Along with a team of 5 others, providing support and special projects for our user/staff in upwards of 1400 ranging from simple password resets to network infrastructure upgrades. We use a combination of physical servers and VMware regulate our environment of Windows servers 2003, and 2008r2 for Active Directory, Microsoft Exchange Management Console 2010, SCCM, U-BTech and print servers. Dameware and or Remote Desktop are often used to troubleshoot issues remotely along with both Cisco VPN and Fortinet VPN software to allow our peers to work remotely or locally or globally. Migrated slowly from Office 2010 to Office 365 (limited support from us directly in the cloud). iPhone environment for email until BYOD/CYOD to be implemented. Primarily use Putty portable unless using the Console for Cisco switch access in order to bring ports up or down along with changing VLANs if and when needed.

Phoenix Staffing Apr 2007 – Oct 2007

Help Desk (Contract)

Duties: Provide day to day support for end users at the Tropicana Hotel and Casino, in a majority windows 2000 Server and workstations along with minor support for AS400 systems. Provided 1st line support for Oki Data and other dot matrix printers for both the casino and food and beverage depts

CN Tec Jul 2006 – Oct 2007

PC/Network Support (Contract)

Duties: Primary contact for local IT needs here in Las Vegas for BSAI Law office. Following protocol from main office in Denver I supported a group of about 20 using HP sff PC's in a Windows XP environment and a combination of HP printers (1st level of service). Also support for Blackberry phones and RSA Key fobs. I also provided minor setup and support for Nortel VOIP phone systems. I was tasked with finding and scheduling with vendors and contractors for network infrastructure CAT5 cabling and rack mounts for equipment.

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