DISHA NAUTIYAL

Contact: +91-908*******/ E-mail: adloyw@r.postjobfree.com

Mumbai, Maharashtra, 410218

CAREER OBJECTIVE

●Professional with around 4 years of experience in Information Technology.

●To work in a globally competitive environment on challenging assignments that shall yield the twin benefits of the job satisfaction and a steady-paced growth.

PROFESSIONAL SKILLS

●Leadership

●Incident Management

●Good Communication

●Decisive

●Collaborative

Problem Management

WORK EXPERIENCE

SOFTWARE ENGINEER 07/2016 to 06/2020

Finicity Technologies Pvt Ltd., Navi Mumbai, Maharashtra

Project Experience:

1. FI Consolidation and VOA/VOI(Verification of Assets and Verification of Income):

Developed scripts to merge all the financial institutions of the same domain into one Script and formed standard script for new FI’s request.

In VOA/VOI project we helped our client to make better decision in Following Areas:

• Statement Aggregation: verify details of an account and account holder.

• ACH Account Verification: Verify Account Number and Routing number.

Incident Management Experience:

●Monitored Incident Tickets in SF/JIRA.

●Managed the Major Incidents and provide workaround within the given SLA.

●Ran the Bridge call for all Major incidents with all required teams and stakeholders.

●Sent Collaboration mails periodically to stakeholders during a major incident.

●Followed ITIL procedure for effective quality delivery and ensuring restoration of service as per the agreed SLA.

●Created problem ticket and assigned it to the problem management team for identifying RCA.

●Did follow-up on all critical incidents with respective teams and resolved the issue within the given SLA.

●Monitored Critical tickets proactively to avoid Potential Outage to ensure effective handling of the High priority incidents and proper routing of these incidents.

●Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in the knowledge base for support team use.

●Worked with project managers, developers, quality assurance teams to resolve technical issues.

●Improved system performance by proactive monitoring and resolving bugs.

●Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.

●Investigated practical and theoretical issues facing emergency services and identified effective resolutions.

●Maintained understanding of KPI's for emergency response.

●Resolved incident problems, improved operations and provided exceptional client support.

●Developed team communications and information for Daily Standup meetings with the US stakeholders.

ACADEMIC DETAILS

●B.E. (Computer Engineering) from University of Mumbai, Maharashtra.

●H.S.C. from St.Joseph’s Jr. College, Kalamboli, Maharashtra Board with 68.17%

●S.S.C. from St.Joseph’s High School, Kalamboli, Maharashtra Board with 83.53%

ACHIEVEMENTS

●Received Top Tier 1 Engineer Award for the year 2017.

●Received Pat on the Back Award for diligence in KPI monitoring.

●Appreciated by the Senior Management for having shown Improvement in Team’s performance by identifying the root causes of various failures and have taken corrective & preventive action plans to combat the errors.

●Coordinator of many events and seminars in Academics.

●Completed SEED CERTIFIED TECHNOLOGY SPECIALIST (Java) course from SEED INFOTECH.

●DECLARATION

I hereby declare that the particulars furnished above are true to the best of my knowledge and belief.

Date: Signature:

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