Assistant Customer Service

Joy Leigh-Alexandria Kennedy

**** ********* **. ***********, **. 20747

Phone: 713-***-**** •Email: *******@*****.***

PROFESSIONAL SUMMARY

Excellent skills with design and photo-editing software. Exceptional creativity and innovation. Adept at time management and the ability to communicate effectively. Accuracy and attention to detail. Able to build rapport and collaboration with key stakeholders to ensure excellent service. Growth mindset related to refining skills and evolving new technology. Strong grasps of storytelling principles. Ability to meet set project deadlines. Great inter-personal skills. Team player but can work effectively independently.

EDUCATION

B.A. Studio Arts Minor: Technology Entrepreneurship Dec 2017 University of Maryland (UMD) College Park,

MD

Assoc. General Studies w/Art Option May 2015

Prince Georges of Community College (PGCC) Largo, MD Skills & Software

Graphic Design

• Logo

• Branding

• Packaging

• Illustration

• Layout

• Motion graphics

3D Design

• 3D Modeling

• Coloring/Texturizing

• Lighting

Advanced

• Photoshop

• Illustrator

• Microsoft Office

• Microsoft PowerPoint

Hands-On Knowledge

• InDesign

• After Effects

• Autodesk Maya

• Premiere Pro

• Audition

• Microsoft Excel

PROFESSIONAL EXPERIENCE

Michaels Arts and Crafts Store; Bowie, MD

Customer Service Associate, Retail Sep. 2017-Present

• Supervising and assigning tasks to associates

• Assured customer satisfaction and diffuse stressful situations with costumers

• Presented promotional information and made recommendations based on customer needs

• Process online orders for customers

• Organize merchandise and recover sections in the store

• Assist with picture framing production and sales Creative Works Program, Joe’s Movement Emporium; Mt. Rainer Assistant Intern - Sept. 2018-Jan. 2019

• Processed student confidential information

• Filmed events

• Mentored in activities along with the students

Cultural DC; Washington, D.C

Community Liaison, Internship - Jan. 2017-May 2017

• Strengthened communication skills by engaging with interested visitors and informing them about the exhibits.

• Met with different artists and support artists artwork.

• Fostered an immersive experience for each neighborhood community. McNair Scholars Program Conference, University of Maryland, College Park Videographer, Internship - March 2016

• Filmed and edited video clips on various conference events to help promote the scholars’ program to future students at the University of Maryland, CP

• Interacted with the McNair Scholar Program’s Coordinator and student members LEADERSHIP EXPERIENCE & INVOLVEMENT

Hillman Entrepreneurship Program (PGCC-UMD)

2015-2017

A program for students who have an entrepreneurial mindset while having a wide range of backgrounds, experiences and aspirations.

• Worked and learned about real world business applications in the classroom

• Collaborated with other students on projects and classwork assignments

• Accepted leadership in projects and class assignments

• Engaged in entrepreneurial activities, volunteered events and other social events

• Gained communication, independence, strategic and creative thinking skills

• Established friendship and relationships with other students and professors Student Ambassador (PGCC)

Aug. 2012-May 2015

• Greeted new and potential visitors and answered calls in the Student Recruitment’s Office

• Filed incoming student information and processed confidential documents

• Engaged in voluntary events and Student Ambassador social activities

• Developed fellowship with student ambassadors

Maryland’s Animation Club (UMD)

May 2017-Dec. 2017

• Interact with other club members

• Develop animation exercises

• Participated in multiple animation presentation events on campus References available upon request

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