Manager Sap

Shalini GMobile:903-***-**** Email:***********@*****.**********:Door No -103, 3rd Cross Bhashyam Nagar, Srirampuram, Bangalore-560021.CAREER OBJECTIVETo work on challenging positions, where I can use my creative and interpersonalskills as apartof team or in individual capacity, which offersprofessional growth while being resourceful and innovative. Summary of Professional experience Total of 5.4 years of experience in the field ofCustomer Service and support,being able to provide wide range of services required by various organizationsto achieve excellence in the respective domains. OVERVIEW●An effective communicatorwith excellent relationship building skills and approachable attitude.●Expert ability to analyze and accurately determine therequirements and recommend solutions or alternatives. ●Attention to details, stronganalyticalskills, problem solving abilities & organizational abilities.●Personality Traits: Quick learner, passionate,independent, hardworking, positive, responsible, honest,dedicative, commitment,self-driven, stable, punctual, etc.OVERALL WORKEXPERIENCECompany : Concur Technologies India Pvt. Ltd. (SAP CONCUR) Period : From 10thMay 2016 Duration : 3 Years Role : CES Associate Consultant-(Invoice Capture ExpenseAudit)Key Responsibilities ●Verifying and Auditing the TravelExpenses Reports of clients. (Scrutiny of claims submission)●Provide first levelassessment of receipts and expense reportsin compliance to client's subscription policies and procedures. ●Responsibleforprocessing invoices (ACCOUNTS PAYABLE) in Internal Concur Tool. ●Focusing on the following Global Audit Queues: Expense IT, Receipts Audit Clients and General Audit Clients.●Validating and Escalating Report related issues with the End User to get it corrected and re-submit. ●Following the Missing Receipt guidelines and align that with client’s company policies and helping them to get the report re-submit.●Plan and priorities daily activitiesto meet individual target as directedby the manager.●Operate in accordance with the on-boarding processes and Standard Operation Procedures (SOP) ●Achieving Daily and Monthly Targets, with no compromisein Quality.

●Reporting to manager for the policy changes, errors and workbench related issues. ●Calibrating the updates with team members. ●Training new team members. ●Ensuring a clean, safe and friendly working environment. ●Allocating daily jobsand workloads. ●Managing team performance and progress.Company : Aditya Birla Minacs Period :From 10th November 2012 to December 2015. Duration :3 YearsRole :Served as Senior Customer AssociateKey Responsibilities ●Verifying and editing the documents of the client in SOMA tool. ●Workedon SAP ToolwhichcontainsBDC& COVM Task Manager. ●Responsibleforprocessing customers documents in SAP Tool. ●Focusing on the customer queues. ●Validating and Escalating Report related issues with the end userto get it corrected and re-submit Plan and priorities daily activitiesto meet individual target as directedby the manager.●Achieving daily and monthly targets, with no compromisein quality. ACHIEVEMENTS● Active participation inmany team building activities i.e. (Team poster, Genesis Catalyst)● Nominated for SAP Catalyst.SKILLSET●Goodcommunication and interpersonal skills. ●Computer and internet knowledge. ● Good research skills.●Ability to learnquickly. ●Strong, analytical and quantitative skills. ●Office automation.●Have skill to work on bothWindows and Mac operating system ● Multi-tasking abilities. ●Ability to negotiate withmore than one person simultaneously ●Attention to detail, strong analytical, problem solving & organizational abilities. ●Positive attitude and hardworking nature. EDUCATIONALQUALIFICATIONQUALIFICATION UNIVERSITY/BOARDSSLC Ashraya High School 2ndPUC (Commerce) corporationgirls Puc college BCA VHD Home Science college

10thNovember 1987 FemaleMarital Status: Unmarried Nationality : Indian Address : Door No. –103, 3rd CrossBhashyam Nagar, Srirampuram, Bangalore Mobile No.: 903-***-**** Email: ***********@*****.************ proficiency: English, Kannada, Tamil and Telugu Hobbies: Listening music and dance DECLARATIONI hereby declarethat all the information mentioned above are true and genuine to my knowledge and belief.Date: Yours faithfully,Place: BangaloreShalini G