Customer Service Front Desk

Created with

Raveena Lamba

** ************ ***

Markham/Ontario 647-***-**** adlows@r.postjobfree.com Entry-level Bachelor student graduating in 2024 with a Political Science degree, garnering a strong educational background in law and society. Excellent client assessment skills and abilities to locate and promote appropriate community services for clients. Seeking to leverage background with an education role into a progressive company. Driven for a goal to succeed, multiple skills will be provided and shown such as responsibility, respect, communication, team leadership etc. Availability is flexible alongside starting immediately, part-time or full-time in any industry. Sep 2020 -

April 2024

Sep 2016 -

June 2020

Bachelors degree in Political Science

York University

Started First year

Highschool diploma

Middlefield Collegiate Institute

Jan 2020 -

June 2020

Front Desk Receptionist

Greensborough Dental

Greeting and welcoming guests and providing them with a positive first impression of the organization

Directing guests and answering their questions

Notifying other workers of visitor arrival

Maintaining security and telecommunications systems Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges

Complying with procedures, rules, and regulations on keeping a safe and clean reception area Documenting and communicating various actions, irregularities, and continuing needs Contributing to the team by accomplishing tasks as needed Answering the telephone; taking and relaying messages; providing information to callers Providing administrative and clerical support

Preparing letters and documents

Receiving and sorting mail and packages

Scheduling appointments and maintaining appointment calendar Coordinating meetings and organizing catering and room bookings Scheduling travel

Operating Point of Sale systems

Validating parking tickets

Ordering office supplies

Managing digital and hard-copy filing systems

English - Native language - Fluent in all sections Punjabi - Background - Fluent in all sections

Italian - Intermediate in speaking, translation

Problem-solving

Skills that are a combination of soft skills

necessary to identify and

resolve problems. These skills empower

me to test and implement solutions to

various problems in the

workplace. Problem-solving skills include

several soft skills such as research,

reasoning, analysis and decision making.

Leadership

Key executive abilities. They let managers

guide teams to meet organizational goals.

Skills of a leader include interpersonal

skills, communication, planning, and

persuasion.

Customer service

Showing the customer how important he

or she is to me and the business by

interacting with him or her in a friendly-

helpful and positive way. Good customer

service means meeting expectations- but

excellent customer service

means exceeding them.

Communication

Abilities that allow me to clearly convey

ideas, whether it be through writing,

talking, signing, or body language. They're

usually soft skills, but some are considered

hard skills (like public speaking or Punjabi

fluency)

Active listening

Listening and responding to another

person that improves mutual

understanding. It is an important first step

to defuse the situation and seek solutions

to problems.

Summary

Education

Work experience

Languages

Skills

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