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Customer Service Data

Location:
Stillwater, MN
Posted:
April 14, 2021

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Resume:

OBJECTIVE

Bachelor of Science in Actuarial Science and Statistics candidate seeking to utilize leadership and quantitative skills in an internship or full-time position in Summer 2021.

EDUCATION

University of Minnesota-Duluth, UMD

Bachelor of Science: Expected May 2021

Major: Actuarial Science and Statistics Minor: Accounting

Overall GPA: 3.315/4.0

SKILLS AND EXAMS

Programs: Excel and Office, SAS (in-class), and C++ (in-class)

P/1: Passed in January 2020

FM/2: Sat in April 2021, planning to sit again in June

HONORS AND ACTIVITIES

Eagle Scout, Feb. 2014

Member of UMD Actuary Club 2017-Present

Continued involvement in Intramural sports

EXPERIENCE

Data Entry Specialist, Securian Financial, St. Paul, MN May-August 2018

Acquired knowledge of Term-Life System; entered Beneficiary Change forms into the system

Tabulated salary, raise, and bonus information in Excel

Assisted in clearing backlog of over 1200 Beneficiary Change requests

Increased knowledge of data collection and analysis using Excel

ADDITIONAL EXPERIENCE

Customer Service Manager, Cub Foods, Stillwater, MN June 2016-August 2020

Enhanced leadership/management skills by overseeing 5-10 cashiers, Fast Lane Attendant, and Customer Service Desk Clerk

Worked with customers to find solutions to item return issues

Developed effective communication skills through interactions with customers, store management, and coworkers

VOLUNTEER EXPERIENCE

Eagle Scout Project, Fall 2013

Strengthened leadership and organizational skills with project involving collection and distribution of backpacks and hygiene supplies to the homeless community

Collaborated with meal delivery service to maximize supplies reaching those in need

Spoke to congregation of Trinity Lutheran Church in efforts to increase donations



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