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Customer Service Front Office

Raleigh, NC
April 14, 2021

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Ann Kasina

**** ****** ****** *** *** Raleigh ***03, NC

Mobile: 919-***-****

Summary of Qualifications

●Guest relations and Customer care.

● Skills in computer programming, which are Microsoft Word, Excel, Power Point, Access,Outlook and typing.

●Health aide provider.

●Knowledge and experience in Food and Beverage service.

●Basic Spanish and Arabic but fluent in English and Swahili.

●Front Office and Office Administration

●Accounts Reconciliation specialist.

●Research and data entry.

●Dynamic and creative.

●Medical and pharmacy technician

●Highly skilled in greeting, registering, and assigning rooms to guests

●Excellent verbal and written communication skills

Professional Experience

North Carolina Joint Underwriting Association: Frankel Staffing (Temporary Assignment)


Position held: CSR and Claims Associate.

Claims, mail and member packages processing

Inbound and outbound calls

Quality Analysis

Customer Service

Mercy Diagnostics, (Temporary assignment)

(May 2017- Jan 2018)

Position held: Billing and Accounts Reconciliation Specialist


●AR and AP specialist

●Customer service

●Office management

●Insurance verification

●In and out bound calls specialist

●Account management

Xerox : Humana Health Insurance (Aug 2015-May 2017)

Position held: Billing and CSR

●Medical and Pharmacy claims




●EOB and Medical fulfillments materials interpretation skills

●All medical plans edibility and benefits

●Customer service

●Management and problem solving techniques

●Insurance verification

●Copay collection

Advanced Plastiform. Zebulon, NC (Temporary Assignment through Accentuate Staffing)

(Aug 2013-Apr 2014)

Position held: Warehouse Associate and Customer service


●Customer service



The Body Shop, Raleigh, NC (Temporary Assignment through Accentuate Staffing)


Position held: Warehouse Associate and Customer service




Mrs. Broadley, Raleigh NC (Jul-2011-Mar2012)

Position held: Home health aide

Providing nursing care in accordance with resident care policies and procedures.

Maintained a clean and homelike environment for the resident.

Protected and promoted resident rights and assisted the person to maintain independence.

Provided patient transportation to doctor appointments and therapy.

Assisted with daily exercises routines.

Prepared and served meals.

Administering Insulin and checking client’s blood glucose

Obtained specimens, weights, and vital signs of patients.

Provided routine care to the patients which includes general grooming and proper body hygiene

Taking my Client to Therapy

Paragon Hospitality Management (Aug2008-Oct-2010): Position was overseas and was my first job.

Positon held: Front office, Guest relations and administration

Excellent customer relations and telephone skills

Competency in Microsoft applications including Word, Excel and Outlook. Organizational, verbal and written communication skills.

Excellent in written and verbal communication skills.

Resourceful in the completion of projects, effective at multi-tasking.

Train and orient new personnel.

Operated the cash register - received and processed cash, check and charge/credit payments

Identified and implemented changes based on customer trends



Wake Tech Community College Raleigh, North Carolina

Associate in Arts (still ongoing).

Augusta and Associates Raleigh, North Carolina

(Nurse Aide)

International Advanced Technology Nairobi, Kenya

(International Computer Driving License)

Air Tours and Travel Nairobi, Kenya

(Galileo Air, Water and Land Tourism) (Basic Spanish)

Paragon Hospitality Management Nairobi, Kenya

(Customer Service, Guest Relation, Wine and Food Service, Housekeeping)

Utalii Institute Nairobi, Kenya

(Basic Arabic)

CPR Certified


Torian Zellars Melissa Lawrence

410-***-****) 919-***-****)

Humana’s Supervisor Accentuate Staffing Recruiter

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