Karen E. West

Apt. ** Colonial Crest Dr.

Lancaster PA 17601

717-***-****

Career Objective

To obtain a position where I can provide quality service and utilize my business administration skills.

Education

Yorktowne Business Institute- York PA. Oct. 2008

Associate in Specialized Business Degree

Y&S Candies - Lancaster PA. Jan. 2010 - Continue

Quality Assurance Process Technician:

Worked with and supported the QA Department by ensuring the quality of the candy’s texture and solids are within the specifications.

Maintained the TEVVS unit (Moisture Analyzer) by calibrating and log in it in the book on a daily basis.

Calibrated and documented refractometers and hand held temperature probes in the cookrooms and in the lab according to schedule also mixed and labeled 60% sugar solution samples to be used for calibration of the refractometers, weekly or monthly.

Logged in solids percentage in the WINSPC program and informed Extrusion Supervisor if any advancements or holds were needed to a specified tunnel.

Verified tunnels time and temperature settings are set correct, and checked candy temperatures from extruders making sure they are not exceeding over 200 F, and informed cycle person and Supervisors of any adjustments made.

Implemented the job safety procedures while working on the floor that are in the JSA book (Job Safety Analysis).

Qualified QA Auditor:

Worked with the QA Specialist, Supervisors and other QA Auditors monitoring and implementing policies and procedures across the entire plant.

Ensured compliance of Safe Quality Food (SQF) and Hazardous Analysis Critical Control Points (HACCP) such as metal detector checks, also reported and documented any violations of Good Manufacturing Practices (GMP’s).

If any product safety incident occurred, placed product on hold pending investigation, followed up and documented in an incident report.

Inspected lines for flavor changes, and new or washed equipment.

Monitored and reported checkweigher and weight study data.

Knowledge of basic computer skills, SAP and Excel, and typing. Karen E. West

Apt. 35 Colonial Crest Dr.

Lancaster PA 17601

717-***-****

Kellogg’s Co. - Lancaster PA. Nov. 2008 - Dec. 2009 Casual:

On call, part time position worked with a team to clean and sanitize equipment, and conveyer belts from the lines.

Used lock out tag out procedures to lock any equipment not in use for the cleaning process.

Used cleaning tools such as air hoses, scrubbers, gloves, brooms, and mops while still ensuring Good Manufacturing Practices (GMP’s). Harley Davidson Co. – York PA. Jan. 2007- Jul. 2008 Assembler:

Studied job description charts for different lines to learn new positions and part numbers for the assembly of the motorcycle, during the rotation process.

Assembled parts on and off the assembly line using torquing guns, wrenches and screwdrivers.

Trained new employees in the process of assembling parts of the motorcycle. Wal-Mart - York PA. Jun. 2001 - Jan. 2007

Customer Service Manager:

Managed the front end of the store, scheduling cashiers and assigning associates to a register.

Audited at least 3 cash registers on a daily basis, for accurate total of sales.

Helped customers and cashiers with issues on merchandise and returns, such as pricing and defects of products.

Ensured that the return policy was followed.

Obtained call- offs and replacement of the cashier. Department Manager:

Managed department of Boys and Girls Apparel also had experience managing the Women’s Accessories department.

Supervised a group of six associates and scheduled their hours.

Knowledge of the hand held terminal for price changes, making new price tickets, checking the counts of that item available, and placing an order if the count was zero.

Communicated with managers and associates to obtain new information.

Set up new merchandise to obtain more sales for the department.

Met with other Department Managers and Assistant Managers for daily meetings to speak about sales, new merchandise, and stocking of merchandise.

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