Front Desk Customer Service

Tsehay A Mersha

****chatworth St. N. Shoreview, MN 55126

Email, *********@*****.***

Phone 763-***-****

Professional Summary

Skilled in customer service both at BHCI and U of M plus processing patient documents.

Experience

Benedictine Health Center at Innsbruck: Front desk Receptionist/HUC 01/10/2019- 03/2020.

• New patient Admission processing team work with assigned nursing supervisor.

• Add patient to the facility system by using Matrix Care system including assign room.

• Fax Physician orders to pharmacy

• Upload patient’s documents

• Data Physician orders including lab and follow up appointments to the facility system.

• Answer phone calls and redirect as needed or answer their questions.

• Resaving monthly rents and patents patty cash.

University of Minnesota Facility Management Sr. building and ground worker 2003-Present

• Receive a phone call from the customers and redirect the call to the custodians or write a work order for mechanics or other facility workers as needed.

• Address the work orders that are requested online.

• Replace the employee on their absent.

• Restock supplies as needed

• Address any emergency needs like flood or snow removal.

Crestview health care center

• Assisting living: asses the resident with their needs and remind them to take their medication.

• I worked both Nursing Home and assisting living.

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