Sales Training

OBJECTIVE:

To develop capable, confident and determined employees and leaders to meet the organization’s goals.

SPECIALTIES:

Performance Coaching

Public Speaking & Group Presentations

Training and Development

Strong Planning and Organizational Skills

Project Management

Team Leadership

Sales

Counseling

PROFESSIONAL EXPERIENCE:

Grand Canyon University, Phoenix, Az 10/2019 - current

Cold calling key decision makers at prospective businesses/organizations to build relationships and create a pipeline of prospective students.

Create and execute event/activity plans, which includes conducting informational, prospective student presentations.

Counsel students on the enrollment process from lead generation through first few classes.

Maintain and grow inquiry and account databases.

University of Phoenix, Phoenix, AZ 11/2005 – October 2019

Senior Re-Enrollment/International Alumni Enrollment Representative (11/2014 – Present)

Re-engage with undergraduate and graduate students who have discontinued their education to identify any barriers to re-enrollment

Actively listens and effectively problem-solves to meet student’s current needs

In collaboration with student, develop academic plans for degree completion

Assisted with re-admission, degree options and requirements as required by the University

Provides students with accurate, timely, complete and comprehensive information on University polices and processes

Mentor new staff/ trained new skill set for position

Acts as a liaison between the University and students with respect to re-admission, degree options, degree requirements, the graduation process, and progress

Effectively communicates with, motivates, and counsels students through critical thinking, creativity, and problem solving to ensure a positive student experience

Effectively communicates re-entry policies and graduation timelines to students in alignment with University policy

Proactively identifies potential bottlenecks within the student re-enrollment and academic processes initiating steps toward resolution of those bottlenecks.

Audits student schedules for applicability of coursework as well as candidacy for graduation

Investigates and resolves disputes regarding student behavioral misconduct and maintains associated records and correspondences

Prepares and conducts adjudications of academic and non-academic student misconduct

Develops and facilitates advocacy, assistance and training regarding college policies and procedures, including programs and practices related to student conduct and conflict resolution

Senior Enrollment Advisor/Team Lead, National Coverage Team (11/2005 – 11/2014)

Identified prospective learners interested in continuing education

Conducted assessments to gauge interest in continuing their education

Performed “walk-throughs” of University of Phoenix’s classroom environment. Identified and resolved any potential barriers to initial and continued enrollment

Generated new business by building networks and establishing referral contacts

Counseled students regarding degree requirements, existing credits, and financing options

Facilitated national-level trainings for new and existing Enrollment Counselors in auditorium settings, for up to 1000 trainees per session

Assisted with the growth and development of newly hired Enrollment Counselors

Taught students how to implement successful tactics within the classroom environment

Facilitated training classes of 20 - 25 fellow employees on new programs at University of Phoenix

Assisted with influencing and helping improving 10-12 employee’s performance, which improved overall efficiency gains

Oversaw a team of 10-12 employees’ performance, student files, retention, to ensure companies bottom line is being met

EDUCATION:

University of Phoenix

Master of Arts, Adult Education and Training, 2017

Bachelor of Science, Business Management, 2007

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