Operation

DILAWAR RAJA

(***) ***- **** **** Gardenia Street Carrollton, TX 75007 ******@*****.***.***

EDUCATION

NEW YORK UNIVERSITY, Stern School of Business New York, NY Master of Business Administration, Strategy & Leadership August 2020 VIRGINIA TECH, Pamplin College of Business Blacksburg, VA Bachelor of Science, Business Management May 2007

EXPERIENCE

7-ELEVEN INC.

Manager, Operations Support (June 2019 – Present) Irving, TX

Created vision to transform our current shared services to provide digital insights and increase accountability to resolve obstacles with transparency. Collaborated with our VP Advisor from SEI Japan and SVP of Ops Support.

Identified opportunity to create a web crawler to source emerging trend information on competitors and changes for COVID-19. Collaborated with the Chief of Staff to the CEO to align stakeholders for agile development.

Managed an enterprise platform to include taking company strategy and converting to Business Consultant Agendas with weekly updates to actionable and measurable insights.

Lead 6 Program Readiness managers to resolve enterprise obstacle escalations from all US and Canada stores

(10,000) including all 7-Eleven, Inc employees. Reduced response time from 1 week to 1.5 days.

Consult as an internal Operations SME for projects led by departments that relate to Field Operations. Sr. Analyst, Operations Support (October 2015 – May 2019) Irving, TX

Created vision to digitize all weekly field assignments and communications for 8,900 stores and 1,300 Field Operations employees. Managed the technology development lifecycle and built certification programs to help standardize training across the enterprise. Reduced Consultant preparation time by 4 hours a week.

Led a $2.4 million enterprise project for an SVP/VP cross functional team to create 23 new regional meeting offices across the country and upgrade 15 existing locations. Completed project 34.7% under budget.

Created a National Store Brand Standards document including training videos for the U.S. and Canada. This aligned Field Operations on expectations and increased store evaluation scores by 10%.

Managed the digital product development for an enterprise mobile phone store evaluation app in partnership with our Planning and IT teams for the U.S. and Canada. This reduced the average store evaluation time from 1 hour down to 25 minutes per store.

Business Consultant, Field Operations (February 2013 – September 2015) Manassas, VA

Standardized methods of store analysis by developing a ‘Team Communication Board’ that streamlined store analysis. This concept was adopted in 1,500 stores and saved 1 hour in preparation time per each store visit.

Established digital record keeping of store evaluations by digitizing the enterprise store evaluation form.

Digitized and developed a new Field Operations store visit process by incorporating Microsoft OneNote. Reduced the average store visit time by 1 hour and preparation time by 1.5 hour per store a week. Operations Leader, Acquisitions [Special Assignment] (March 2012 – January 2013) Milwaukee, WI

Managed operations and P&L for 23 acquired corporate stores, generating new company revenue of $50 million.

Led 3 District Managers, 23 Store Managers, and 221 Store Employees. Promoted 3 Store Managers to District Managers, 4 Assistant Managers to Store Managers and reported directly to the VP of Acquisitions.

Collaborated with 8 departments for store merchandising, construction, marketing, training, and asset protection. This led to the successful acquisition integration with a 5% sales increase compared to prior year. District Manager, Field Operations (October 2007– February 2012) Alexandria, VA

Managed operations for 10 Corporate and Franchise 7-Eleven stores with sales of $31 million

Coached store operators on corporate initiatives, merchandising strategies, loss prevention tactics and store layouts. DISTINCTIONS

VP of HR recognition award for leading cultural change in 2020.

COO recognition award for creating a new process for National Obstacle Escalations in 2019.

CEO recognition award for conducting training at the annual 7-Eleven conference in 2019.

Selected to be the Operations SME for the 7-Eleven Accounting National Business Leadership Committee in 2018.

VP of Operations Support special achievement award for supporting hurricane disaster relief efforts in 2017.

Selected to present an enterprise case study on my store visit process utilizing Microsoft OneNote in 2015.

Fluent in English, Urdu, Hindi, and intermediate Punjabi.

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