SUSHMA JOAN KASTURI

Bengaluru, India.

Mobile No: +91-797*******, E-mail ID: adlo8g@r.postjobfree.com

PROFESSIONAL SUMMARY

Documented various user and implementation guides as a Senior Technical Writer for an electronic medical record software application for practices with 3 years expertise. Developed documentation in a SDLC environment. Documented standard operating procedures for translating software and documentation.

TECHNICAL SKILLS

Documentation Tools

Advanced Microsoft Word

Adobe FrameMaker (Unstructured)

Microsoft Excel

Adobe RoboHelp

Microsoft Visio

Adobe Photoshop

Microsoft PowerPoint

Adobe Captivate

Microsoft One Note

SnagIT and Snipping tool

Documentation Standards

MSTP, XML, and DITA

Others

Waterfall, Agile, Cloud, SharePoint, One Drive

WORK EXPERIENCE

eClinicalWorks India Pvt. Ltd. Bengaluru.

Team Lead - Technical Writer

May 2020 - Present

eClinicalWorks India Pvt. Ltd. Bengaluru.

Mentor - Technical Writer

August 2018 – April 2020

eClinicalWorks India Pvt. Ltd. Bengaluru.

Business Analyst - Technical Writer

June 2017 - August 2018

Responsibilities:

Creating documentation for eClinicalWorks products, for clients, and internal audience

Producing clean, error-free documents, and meets deadlines set by peers and managers

Managing projects through the Documentation Project Management process and Content Management process

Creating Documentation for both new and experienced end-users and internal clients

Collaborating closely with technical staff members to create and maintain documents with a rapid turnaround time

Taking part in hiring process and interviewing potential candidates

Mentoring the new hires and co-writers on special projects, and assisting them in their day-to-day work

Communicating Documentation team needs to SMEs, negotiating deadlines

Handling SME escalations, if any

Providing adequate trainings on the Documentation team requirements

AREAS OF EXPERTISE

Ability to manage deadlines in a fast-paced environment

Excellent technical writing and communication skills

Ability to manage multiple projects simultaneously

Producing clean and precise documents with minimal organization’s standard errors

Communicating and gathering information from other teams and Subject Matter Experts as required

Documentation for both new and experienced end-users and internal clients

ACHIEVEMENTS

Promoted twice in tenure of 3 years in eClinicalWorks India Pvt, Ltd.

EDUCATION

Bachelor of Engineering in Aeronautical Engineering, Visvesvaraya Technological University, Belgaum, Karnataka, India (2012-2016).

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