Valencia Wright-Foster

*** ********* **** - ***** ********, MD 20774

301-***-**** - adlo6w@r.postjobfree.com

Summary

Quality-minded, detailed-oriented and extremely personable professional eager to support business and customer needs by leveraging 20+ years of experience of strong managerial, administrative and customer service expertise. Adept at keeping customers engaged and happy with a strong sense of community and a life-long dedication to service. Skills

• Customer Service expertise

• Community Development

• Property Management

• Conflict management

• Maintenance oversight

• Emergency Management

• Income and expense management

• Payroll management

• Payment processing

• Team training

• Interviewing/Hiring

• Customer Retention

• High volume call center expertise

• Microsoft Office Suites proficiency

• Event Organizing and Coordination

• Fundraising

• Policy and procedure development

• Data reporting and analysis

• Financial budgeting and reporting

• Fraud identification

• Investigation management

• Policy analysis

Experience

Community Manager

September 2017 to Current

Grady Management Inc. Silver Spring, MD

• Use communication, negotiation and problem-solving skills to settle residential disputes.

• Mitigate regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.

• Perform regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.

• Gain tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.

• Supervise all on-site personnel (either directly or indirectly).

• Constantly coach and mentor employees on individual and community goals.

• Promote assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.

• Follow-up with residents after maintenance has been performed through phone calls, emails and/or personal correspondence.

• Communicate with residents about community news, upcoming changes, inspections and renovations.

• Specialize in residents in-place renovations.

Tax Credit Compliance Specialist

January 2002 to December 2020

Montgomery Partners Company Silver Spring, MD

• Identified and prioritized activities to engage foundation, corporation and corporate foundation donors and prospects.

• Ensured appropriate use of Raiser's Edge database to capture research, call/actions and related strategy to track foundation and corporate fundraising activities.

• Personally managed and engaged with a portfolio of foundation and corporate donors and prospects; tracked payments through Raiser's Edge.

• Worked very closely with the Development Coordinator on prospect research, writing proposals and responding to correspondence.

Human Resource Confidential Assistant

May 2016 to September 2016

National Education Association Washington, DC

• Assisted national members with issues pertaining to career transitions, benefits and other issues.

• Informed and educated members and employees of benefits, processed payroll deductions and updated addresses.

• Provided membership services for members; added and removed members and/or beneficiaries.

• Produced quarterly tax reporting of withholdings for local, state and federal revenue authorities.

• Organized public events and coordinated health and fitness outreach events. Paralegal Specialist (Contractor)

January 2013 to January 2015

DigiDoc Incorporated Washington, DC

• Coordinated with other organizational components in resolving problems concerning individuals filing corporate documents with the Corporation Division.

• Prioritized claims conducted investigations and prepared reports.

• Reviewed annual filings for accuracy and coordinate with staff in the processing of the reports.

• Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.

• Assisted customers narrow the focus of their goals to evaluate and select alternative courses of action.

• Worked daily with policies and procedures pertaining to Title 29 business Organizations Act, Title 47, Trade Name Section of the District of Columbia Code, and other related District of Columbia Municipal Regulations.

• Identified, analyzed and ensured the proper form of legal documents, discovery documents and contracts prior to legal execution of such documents.

• Interpreted different types of applicable laws, regulations, policies and procedures governing the issuance of entity certificates and revocation procedures.

Human Resources Specialist

August 2005 to October 2005

Federal Emergency Management Agency Hyattsville, MD

• Managed emergency hotline and responded to incoming calls at federal emergency call center.

• Conducted telephone interviews to assess callers' situations and eligibility for emergency assistance.

• Liaised with homeowners' and renters' insurance companies on callers' behalf to facilitate payments for damages and destruction caused by natural and manmade disasters.

• Oversaw recoupment to investigate fraudulent claims and to ensure that legitimate claims were appropriate reimbursed.

• Followed up with claimant and stakeholders to confirm resolutions or to identify and resolve loose ends. Education and Training

Associate of Arts: Paralegal Studies, December 1991 University of The District of Columbia Washington, DC Certifications

Paralegal Certificate

References

Professional:

David Lang

Attorney at Law

Office of DC Attorney General

Email: adlo6w@r.postjobfree.com

Phone: 202-***-****

Taiwo Fakunle

Financial Wealth Investor

3529 Shannon Drive

Baltimore, MD 21213

Phone: 410-***-****

Personal:

Kenyan R. McDuffie, Jr.

Councilmember - Ward 5

John A. Wilson Bldg.

1350 Pennsylvania Ave., NW

Washington, DC 20004

Email: adlo6w@r.postjobfree.com

Phone: 202-***-****

Anthony Richards

General Foreman

DC Water

Email: adlo6w@r.postjobfree.com

Email: adlo6w@r.postjobfree.com

Phone: 202-***-****

Brenda McDuffie

Constituent Services Director

to Chairman Phil Mendelson

Council of the District of Columbia

1150 Pennsylvania Ave., NW

Suite 504

Washington, DC 20004

Email: adlo6w@r.postjobfree.com

Phone: 202-***-****

Damion McDuffie, Sr.

Case Manager

Executive Office of the Mayor

Mayor’s Office on Returning Citizen Affairs

2100 Martin Luther King Jr. Avenue, SE

Suite 100

Washington, DC 20020

Email: adlo6w@r.postjobfree.com

Office: 202-***-****

Cell: 202-***-****

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