Customer Service Administrative Assistant

Valeria Herrera

Brooklyn, NY ***** 929-***-**** ******************@*****.***

Summary

Personable and dedicated Customer Service with extensive experience in administration and restaurant industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Dining crew workflow optimization

Table Bussing

Buffet setup and takedown

Seating assignment preparation

Dining customer service

Table setting arrangements

Analytical

Business writing

Accounting skills

Timeline Planning and Management

Back office operations

PC proficient

Mail management

Professional and mature

Customer relations

Meticulous attention to detail

Experience

RESTAURANT SERVER/HOSTESS 06/2019 to 11/2020

Bogota Latin Bistro - Brooklyn, NY

Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Greeted guests and gathered information to seat groups or place on waitlist. Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience. Arranged place settings with fresh tablecloths, tableware and flowers to beautify table. Helped restaurant staff set up small and large events to coordinate smooth execution. Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Answered customers' questions about hours, seating, current wait time and other information. ADMINISTRATIVE ASSISTANT 02/2017 to 03/2019

Mercadeo Diesel - Bogota, Colombia

Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service. Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Developed administrative processes to achieve organizational objectives and improve office efficiency. Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports. Greeted visitors or callers daily to handle inquiries or direct to appropriate persons. Prepared packages for shipment by generating invoices and setting up courier deliveries. Organized and maintained filing and document management systems by coordinating, archiving and purging files. Education and Training

Costa Rica - Bogota-Colombia High School Diploma 11/2016

Universidad De Monserrate - Bogota-Colombia Some College (No Degree) Communication Studies

Contact this candidate