Manager Training
Resume:
GREGORY JOORABCHI
**** *. ******** **********, ** 85251
PROFESSIONAL ACHIEVEMENTS
TRAINING &DEVELOPMENT
CONDUCTED TRAINING FOR NEW HIRES DURING THE MED D OPEN ENROLLMENT PERIOD, AND UP TRAINING FOR CURRENT AGENTS WITHIN THE MEDICARE PROGRAM.
LEADERSHIP DEVELOPMENT
Coached, developed, and mentored direct reports
Trained Supervisors/Managers on Coaching to accelerate performance
PERFORMANCE IMPROVEMENT
Work alongside leadership to identify areas for improvement and implement strategies to meet desired goals.
Build relationships with cross functional areas by staying up to date with any new processes and initiatives.
Create program designed to support supervisor as they take on new responsibilities and tasks
Provide one-on-one and group coaching to management
Identify opportunities to improve current process along with current knowledge lead and operations lead.
Maintain records of activities, participant progress, and program effectiveness
SKILLS
Instruction & Facilitation
Communicates with Senior Leadership
Measuring & Evaluating effectiveness of training program
Understanding of Centers for Medicare & Medicaid laws and regulations
Participate in special projects as assigned
Mentor Program Development
Leadership Development
WORK HISTORY
7/2016 – Current Magellan Health
Title: Sr. Manager of Training and Development for Medicare D
Created new Training for Medicare D
Created Sharepoint site for new job aids and instructional learning
Created gaming for learning via Kahoot
Developed and created all training manuals for computer systems used in Medicare Part D (drug plans)
Developed process for Centers for Medicare and Medicaid eligibility system i.e. MARx system
US Script March 2015 – July 2016, 1850 W. Rio Salado Pkwy Ste: 211 Tempe, AZ
Title: Manager of Training & Development with 3 Senior Trainers and 1 QC Specialist
• Created new Training Department that US Script had never had to become a centralized repository with one voice, one process to all sites
• Created SharePoint site for centralized training repository
• Coordinated and partnered with Centene National Training for localized courses
• Assisted in Employee Engagement Committee to incorporate promoting education for employees to further their skills, i.e. Leadership course work.
SilverScript/Caremark November 2006 - March 2015 9 years 9501 E. Shea Blvd, Scottsdale, AZ
Sr. Consultant of MED D Training & Development
• Responsible to create Training, PnPs and Work Instructions for Med D Licensed Agent Teams, prior to this there had been no formal training class.
• Also tasked to create and present training for Front Line Representatives with knowledge of Federal and State Insurance Law, Medicare Part D laws
EDUCATION
WESTERN OKLAHOMA STATE BASIC STUDIES 2 YEAR
Hebrew Union College Jewish Institute of Religion 2 years
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