Customer Service Representative

Margaret Moore

*** ********** ****. **** #***

Silver Spring, Md. 20901

Cell: 240-***-****

***************@*****.***

Objective

Dedicated, Personable consumer-oriented professional seeks Customer Service opportunity with reputable firm.

Relevant Administrative Experience

. Maintain quality control/satisfaction records

. Effectively solve customer problems

. Communicate with customers via telephone and internet regarding inquires

. Ensures customer satisfaction and loyalty by consulting with customers

. Detailed oriented and fo9llowed thought with clients concerns

. Investigative and problem solving skills

. Recognize, document and alert the supervisor of trends in customer calls.

Employment History

11/16 - UPS Laurel, Md.

Revenue Recovery, Package Handler

02/11 – Levy Restaurant at Washington Natls Ball Park Washington, DC

Concession Stand Lead Supervisor

01/14 – 04/17 Long Branch Recreation Center Silver Spring, Md

Front Desk/Custom Service

11/08 - 12/12 District Photo, Inc. College Park, Md

Merchandise Label Clerk

03/09 – 04/11 Kmart Hyattsville, Md

Merchandise/Stock Clerk

10/04 – 11/06 Federal Emergency Management Agency Hyattsville, Md

Human Service Specialist

04/04 – 10/04 Zierer Visa Service Washington, DC

Customer Service Representative

01/01 – 08/03 APS Healthcare Silver Spring Md

Customer Service Representative

04/00 – 01/01 Department of Motor Vehicle Washington, DC

Customer Service Representative

Education

1973 - Graduate Spingarn Senior High School

1978 – 1986 Some College

Washington, DC

University of the District of Columbia

Washington, DC

2009 Byte Back Computer Training Academy

Microsoft Advanced Application Studies Washington, DC

Software Applications/Technical Skills

Microsoft Office Suite Typing – 45-55wpm

References Available Upon Request

Contact this candidate