Server/bartender

OLIVIA M. GRANNY

adlo21@r.postjobfree.com • 301-***-**** • Silver Spring, MD

EDUCATION

University of Maryland Global Campus (UMGC) (Adelphi, Maryland) Bachelor of Science, Business Administration (Management Major) (December 2020) Cumulative GPA: 3.02, Major GPA: 3.25

Howard County Community College (Columbia, Maryland)

Associates Degree, Business Administration (December 2017)

RELATED MAJOR COURSEWORK:

Human Resource Management

Disabilities Studies

Project Management

Managing Customer Relationships

Organizational Leadership

Principles of Management

Process Improvement

International Business

Organizational Culture & Change

Small Business Management

Strategic Management

WORK EXPERIENCE

Hudson Coastal Bar & Grill September 2018 – March 2020

Waitress / Bartender Fulton, MD

•Established and maintained exceptional customer relation skills to a wide diversity of customers through face-to-face communications

•Management and adherence of federal, local, and state restaurant regulations such as age identification, intoxication handling and standard restaurant food safety/liquor practices

•Ability to coordinate and cater large events on and off-site

Maggiano’s Little Italy February 2015 - September 2018 Waitress / Bartender Columbia, MD

•Responsible for maintaining up-to-date training to ensure a healthy & safe environment for both coworkers and customers

•Ability to train and motivate new employees

•Manage the registers daily cash-flow before and after a shift

•Ability to analyze and determine an excess or shortage on inventory

Chapala Restaurant January 2012 – February 2015

Bartender Burtonsville, MD

•Ability to take on various tasks while sustaining operations in a high-pressure environment

•Utilizing effective time management skills to fulfill coworkers and customers’ needs

•Provide exceptional customer service by assessing individual needs and expectations accordingly, while also suggesting recommendations based on individual preferences

SKILLS -- Software: Microsoft Office (proficient in Word & PowerPoint), Total Touch™ POS, Restaurant Manager© POS

Excellent communication, customer service, decision-making, interpersonal, negotiation, and problem-solving skills

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