Learning and Development Leadership

Z A C H A R Y A R M S T R O N G

•Talent Development •

A B O U T M E

Award-winning Learning and Development

leader with demonstrated mastery of training skills and talent development. Passionate

about unlocking potential and developing employees to reach theirs. A life-long learner with a passion for creating others.

E X P E R I E N C E

E D U C A T I O N

2005 - 2009 • Boston University BS English Education

GPA 3.63/4.00

Magna Cum Laude Dean’s List

Full-Tuition Presidential Scholarship

2018

2017

Randolph Brooks Federal Credit Union

Learning and Development Senior Specialist (Lead Position)

Mentor and grow Learning and Development (L&D) employees

Observe, evaluate, and provide feedback to develop staff facilitation and training abilities

Onboard new L&D employees, create their development paths, and manage and maintain their paths to promotion

Coordinate the Instructor-Led Training (ILT) schedule for the San Antonio and Corpus Christi regions as well as the Virtual Training (VT) schedule for the entire company

Create VT courses and content, both technical and professional development, based on client need, from inception to implementation

Facilitate all company content in virtual, traditional, and blended learning environments

Randolph Brooks Federal Credit Union

Learning and Development Specialist

Created and facilitated management and leadership training in areas including change management, conflict resolution, time management, team development, effective feedback, and project management

Liaised with the Branch Operations department meeting and supporting the training needs of over 900 employees

Trained and developed new Instructional Design employees in our Learning Management System (LMS) administration

Created the Leadership Foundations program, identifying future leaders across the company and developing their project management skills, resulting in over a dozen new projects and initiatives that reduced costs and increased revenue and led to multiple staff promotions

E X P E R I E N C E (C O N T I N U E D)

2016

2016

2014

Randolph Brooks Federal Credit Union

Learning and Development Trainer II

Administrated the LMS for the entire credit union

Created original Electronic Learning Modules (ELMs) using Articulate Storyline

360, Adobe Photoshop, and other programs to meet the training and compliance needs of the company

Facilitated professional development and technical courses for company staff

Created original professional development content in areas including business ethics, new employee orientation, and products and services

Randolph Brooks Federal Credit Union

Learning and Development Trainer I

Facilitated onboarding and technical development courses

Promoted to Editor-in-Chief, reviewing, providing feedback, and approving all department materials

Rapid advancement to facilitate more sophisticated content

Sylvan Learning Centers

Director of Education (Management Position)

Recruited, hired, trained, and developed trainers and support staff to unleash their potential and increase the performance of the center

Served as sole LMS administrator and assisted other centers

Taught all subject areas and age groups, from beginning reading to upper-level mathematics, and from pre-K to adult learners

Drove new enrollment through multi-tiered marketing

C E R T I F I C A T I O N S

FranklinCovey (Entire Content Suite) VitalSmarts (Crucial Conversations)

CUNA (Sales and Service)

Six Sigma (Lean White Belt)

California Credential (English Language Arts) Massachusetts License (English Language Arts) BTSA (Year 1)

MSI (Project Management Essentials)

A C C O M P L I S H M E N T S

Trainer of the Year

3-Time Annual Trainer Throw-Down Winner 2019 CUNA ELLy Award Winner eLearning

2018 CUNA ELLy Award Winner eLearning ETS Recognition of Excellence Award

Fastest L&D Employee to Reach Senior Status

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