Customer Service Sales

DANIELA CONTRERAS

**** ** ***** ** · 786-***-****

adlo17@r.postjobfree.com

College student and experienced retail worker for whom outstanding customer service is a top priority. 3+ years of experience in customer service and fast-paced environments. Strong people skills, friendly and outgoing person with resourceful nature. Seeking part-time or full-time position.

EXPERIENCE

OCTOBER 2017 – MARCH 2018

SALES ASSOCIATE, Gap outlet

Strived to offer and give excellent service to build positive customer relationships

Worked in a busy, high-volume, and quick paced retail setting

Assisted customers with selection of product and queries

MAY 2018 – OCT 2019

DEPARTMENT LEAD, old navy

Experienced with customer service and handling stressful situations

Collected and facilitated payments from customer

Trained newly hired employees

Demonstrated product knowledge as well as polite and friendly service

Offered and enrolled customers in store loyalty program

SEPTEMBER 2019 –APRIL 2021

WHOLE FOODS SHOPPER/AMAZON PRIME SHOPPER, AMAZON

Worked at a high volume/fast-paced environment

Exercised effective problem-solving techniques

EDUCATION

JUNE 2018

HIGH SCHOOL DIPLOMA, john a. ferguson senior high school

Graduating GPA: 3.4

Biomedical academy completer

EMT/EKG Certified

BLS/CPR Certified

AUGUST 2018 – GRADUATING MAY 2021

ASSOCIATE DEGREE, miami dade college

Current GPA: 3.9 Spring 2019 Dean’s List

Pre-Nursing Major Fall 2018 Dean’s List

SKILLS

Outstanding Customer service

Public Relations

Computer Skills (Word, Excel, Powerpoint)

Fast Learner

Detail-Oriented

Bilingual (Spanish, English)

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