Customer Service Representative

Fern Michelle Weiner

Covina, CA ***** 626-***-**** ***************@*****.***

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and to contribute to business success. Reliable and driven with strong time management and prioritization abilities Skills

Ability to work well in a team environment

Strong sense of professionalism and discretion

Handle 50+ customer interaction per day giving detailed and personalized friendly and polite service to ensure customer retention

Remain courteous and calm at all times during moments of intense customer displeasure

Address customer service inquiries in a timely and accurate matter

Experience

CUSTOMER SERVICE SPECIALIST II/ WIRE TRANSFER 01/1996 to 04/2020 Bank of the West - City of Industry, CA

Listened to clients needs and assisted with identifying and securing appropriate services. Adhered to guidelines and enabled compatibility through effective analysis and troubleshooting. Enhanced client satisfaction ratings by resolving difficult customer issues through completion. Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty. Process outgoing and incoming monetary wire checking for suspicious information or activity Served as liaison between certain departments to implement new improvement plans and changes. INTERSTATE TRANSACTION SPECIALIST 06/1994 to 12/1996 Bank of America - Pasadena, CA

Liaison for incoming phone inquiries for Bank of America subsidiaries/banking units Approval/resolution of transaction bases on bank policies per states utilizing multiple systems Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

ASSOCIATE OPERATION PROCESSING SPECIALIST 02/1993 to 06/1994 Bank of America - Pasadena, CA

Research,analyze and audit return items for deficiencies or errors and correct any incompatibilities Prepare potential loss reports for corporate security Documented conversations with customers to track requests, problems and solutions. Give accurate and appropriate information to answer question to troubleshoot complaints Education and Training

Citrus College - Azusa Some College (No Degree)

Marketing And Business