JEFFREY M. PAUL DALLAS, TX ***** • 816-***-**** • adlnxk@r.postjobfree.com

DIRECTOR OF REVENUE CYCLE OPERATIONS with extensive experience overseeing and driving high priority analytics initiatives in cross-functional coordination with enterprise-wide teams, leveraging experience within numerous hospital environments to catalyze performance and achieve stakeholder objectives. Dynamic team leader with a proven ability to crystallize group scope and vision through a blend of communication, direction, and the ability to develop high-performing teams that have substantial impact. Hands-on project manager with a results-driven approach to leading the optimization of key deliverables on time and within budget while liaising with C-Suite executives to maintain regular visibility. AREAS OF EXPERTISE

ü Software Development

ü Project Management

ü Technology Deployment

ü Project Deliverables

ü Process Improvements

ü IT Strategic Planning

ü Solution Implementation

ü Team Development & Engagement

ü Engagement Management

SELECT ACCOMPLISHMENTS

• Established new communication processes to improve visibility and connectivity across deployment teams, leveraging tools like Project Online, Jira, Power BI, Tableau, and ServiceNow to drive operational excellence.

• Simultaneously managed eight projects across two areas of responsibility throughout promotion to a senior position, in addition to overseeing a long-term project with the organization’s largest client.

• Overtook a failing project and drove successful execution while remaining under budget; completed the integration within the original timeframe despite significant setbacks and complications.

• Directed implementations of a newly-developed software solution for 340B reporting and delivered training on the solution to groups of up to 60 staff members across all facets of Cerner to enhance sales, operations, and tools. PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

R1 RCM Inc. – Dallas, TX 01/2020 – Present

Director of Revenue Cycle Operations, Technology Deployment

• Provided strategic leadership in directing a cross-functional 25-person team responsible for ensuring the operation of software utilized in managing hospital billing with more streamlined and efficient revenue cycle activity; liaised with the client and third-party development personnel to achieve proper buildouts.

• Leveraged hands-on experience with Jira, Microsoft Project, MySQL, and FTP to build out various processes and operations needed by the team to deploy Cerner technology; managed 20 technology deployments to date.

• Worked in coordination with C-Suite executives to properly convey and communicate timelines, direction, and processes while also serving as a technical subject matter expert (SME) to answer any high-level questions. Cerner Corporation – Kansas City, MO 08/2012 – 01/2020 Manager Senior Integration Architect 09/2018 – 01/2020

• Systematically oversaw and managed a team of five Senior Project Managers and Project Managers, routinely facilitating the adoption and consistent execution of integration management, communication, and change management initiatives.

• Maintained executive oversight and risk management for various projects, facilitating the identification, evaluation, and prioritization of tasks in order to drive desired outcomes.

• Supervised projects from implementation to execution, overseeing leveraging internal processes and how to best resolve large back-log issues; deployed best practices throughout completion.

• Directed the implementation of electronic medical record (EMR) software, strategically allocating resources to bolster project completion with maximum quality and efficiency.

• Designed and initiated a change management plan, adhering to an established governance structure throughout each EMR deployment while also standardizing procedures in order to prevent miscommunication and bottlenecked setbacks.

JEFFREY M. PAUL adlnxk@r.postjobfree.com

Integration Architect 02/2016 – 09/2018

Cerner CommunityWorks

• Directed teams of ~40 executing implementations of electronic medical record (EMR) software, strategically allocating resources to ensure project completion with maximum quality and efficiency.

• Directed projects impacting critical access hospitals and community hospitals, successfully adhering to timeframes ranging between six to 12 months while ensuring compliance with specified budgets.

• Traveled to optimize software performance on-site, identifying opportunities to streamline hospital communications and create an improved workflow through enhancements to the user interface (UI).

• Determined resources necessary for each project in alignment with scope, budget, and timeframe, communicating needs and constructing high-performance teams to execute implementations.

• Designed a change management plan to adhere to an established governance structure throughout each EMR implementation, standardizing procedures to prevent miscommunication and setbacks. PharmNet Implementation Consultant 08/2014 – 11/2016 Cerner CommunityWorks: PharmNet Inpatient Implementation

• Provided expert domain knowledge, implementation approach, and process design to Delivery Consultants as well as client teams, ensuring successful completion of solution design and integration.

• Optimized project team performance and results by proactively identifying and addressing issues, employing best practices and hands-on leadership capabilities to train and mentor Delivery Consultants.

• Documented activities in alignment with client deliverables throughout the span of customer engagement, developing high-quality materials for internal and external usage across the company.

• Developed a software solution for 340B reporting, innovating a new program to allow the organization to sell the product in order to simplify auditing processes on behalf of clients. Application Services Delivery Consultant 01/2013 – 08/2014 Cerner Upgrade Center: PharmNet Inpatient Testing

• Performed code-level testing and validation specific to the Cerner pharmacy database, identifying and correcting coding defects prior to distribution to a total of five client companies throughout tenure.

• Initiated automation of database cleanup via PQA auditing service, bolstering efficiency and quality.

• Conducted PharmNet on-boarding classes for groups of six to seven new hires in the Upgrade Center. AMS

• Managed a queue of customer solution and implementation issues, investigating and identifying the root cause of technical issues in order to develop an effective resolution within a specified timeframe.

• Met and exceeded performance targets for quick turnaround times and professional correspondence with clients, establishing a track record of efficiency as well as customer satisfaction. Previous Experience: Cerner US Consulting: CareNet / SurgiNet / First Net – Velocity Delivery Consultant EDUCATION Bachelor of Science (BS), International Business & Spanish Language Northwest Missouri State University – Maryville, MO Studied Abroad at Don Quijote, FH Aachen, University of Liege, and Hogeschool Zuyd CERTIFICATION Currently Pursuing Project Management Professional (PMP) Project Management Institute (PMI)

DEVELOPMENT Pre-Management Training: Cerner Corporation 2016 Select Cerner Courses: Crucial Conversations • Incident Management Project Management • Manager/Associate Discussion • Emotional Intelligence Plan Through Change • HIPAA Overview

AWARDS Cerner Corporation: Utility Player Award (2017) • Rising Star Award (2015) Ping Award (2014) • Life Saver Award (2014)

PROFICIENCIES Microsoft Office • JIRA • Cerner CCL • eService • Remedy • Touchstone Automation LANGUAGES English (native) • Spanish (advanced) • Dutch (beginner) • Portuguese (beginner)

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