Customer Care Sales

NICCA JETT

**** ******** ******, *******, ** ****0 · 929-***-****

*********@*****.***

A motivated leader with 10+ years of experience in communications. Skilled in analytical thinking and management skills. Known for identifying effective business strategies.

EXPERIENCE

JUNE 2020 – SEPTEMBER 2020

PURITY PRODUCTS, Customer care specialist

Full time remote position

Respond to customer requests and inquiries with an upbeat, professional and respectful approach.

Provide customers with information and educate them on products and their benefits.

Use developed skills and refined strategies to turn requests for cancellations into saves and sales opportunities that increase revenue.

Tailoring offers based on the individual needs of each customer with the freedom to be creative with your approach.

Calm and patient under pressure and able to work independently as well as within a team.

Monthly goals achieved while keeping in mind the true value of the customer.

Explain procedures, identify problems, resolve billing issues, and forwarding adjustments.

Communication skills, written and verbal as well as interpersonal expertise.

Pay attention to details and are willing to be flexible and adaptable to change.

Empathetic as well as diplomatic, with discretion and sound judgment being instinctive.

Balancing multiple tasks and prioritizing effectively in a fast-paced atmosphere.

Learning and actively participating in your developmental growth.

SEPTEMBER 2019 – MARCH 2020

LIGHTBRIDGE ACADEMY OF BALDWIN, TEACHER’s ASSISTANT

Observe and facilitate safe environments for infants and children ages one to four

Assist the teacher with giving lessons to students

Prepare materials for teaching

Evaluate and supervise student’s assignments

Organize all student’s activities

Assist with preparation and feeding of food for students

Daily cleansing of children throughout the day

Mediate conflict and issues that arise amongst the children

Recognize and treating of injuries for children and report these injuries to parents and daycare supervisors

Briefly summarize the day of children to each parent at the time of pickup

Maintain a clean and healthy environment for the children by properly disinfecting classrooms and pay areas at the end of each day

Upkeep sign-in / sign-out sheets for the children throughout the day

APRIL 2009 – OCTOBER 2018

VERIZON COMMUNICATIONS, call Center representative

Handled heavy call volume troubleshooting customer’s needs

Met or exceeded corporate sales objectives through identifying customer’s needs

Assisted customers with product knowledge

Worked with customers for request to obtain new products within the household, disconnect, or challenging balances while offering other products and services

Communicated the focus on improving individually, as well as team objectives, for corporate metrics and efficient productivity

Assisted customers through technical difficulties with their cable equipment.

Assisted customers with billing inquiries and resolved any billing inquires within policy

Promoted phone and internet services to non-subscribers

Maintained a position as an Extreme Service Provider

Assisted with suspension and restoring of accounts

EDUCATION

2015

AMERICAN INTERCONTINENTAL UNIVERSITY, Virtual Campus

Business Administration • Information Technology • Dean’s List

2005

SUNY OLD WESTBURY, Mass Communications

SKILLS

Microsoft Office

Remote work experience

Time Management

Call Center Experience

Data Analysis

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