KENNETH W. PATTERSON JR.

**** ********* **

Waterloo, IL 62298

618-***-**** Cell

adlnw4@r.postjobfree.com

Network Analyst/Network Engineer

** ***** ********** ** *******, IP NETWORKING, AND ROUTING PROTOCOLS WHICH INCREASED COMPANY REVENUES.

HIGH TECHNICAL APTITUDE WITH NETWORKING ISSUES AND POSSESSES AN EAGERNESS TO LEARN NEW TECHNOLOGIES AND SYSTEMS.

HISTORY PROVES EXTREME CAPABILITY TO LEARN NEW COMPANIES SYSTEMS CUTTING DOWN ON TRAINING TIME, THUS BECOMING A QUICK ASSET TO YOUR COMPANY.

· Thorough experience with broadband technologies, switching, TDM, Frame Relay, Private Line, DDS, DS-1, DS-3, ATM, and Digital Subscriber Loops.

· Solid trouble shooting techniques of all network devices and telecom equipment to include router, switches, hubs, CSU/DSU, OCU, and smart jacks.

· Installation and maintenance experience working on customer circuitry remotely over fiber-optic network. Included scheduling of installations, testing of circuitry utilizing the React 2001 testing system, making DACS cross-connects for the Alcatel 1630SX, DCS CS1L, Alcatel 1631RX and the Titan 5500 DACS.

· Communicated with telecom carriers, IP network providers, and co-location providers to get maximum effort to get service back online to minimize downtime of customer network issues thus increasing revenue.

· Supervised work of 5 Circuit Provisioners to get service installed rapidly for customers within a Worldwide Service Provider (MCI-Worldcom) to maximize company profit.

· Skilled in monitoring real-time communication on Cisco servers, routers, Wireless Substations, and company call centers. Experience with PC workstations (configuration and connectivity), network file servers, applicable software, and troubleshooting techniques.

· Monitored traffic on Nortel DMS 250 switches to prevent loss of network and company profits.

· Utilized reports with Microsoft Excel using pivots and v-lookups, Unity, Call Manager, NetQOS tools, CA SuperAgent, & Linux.

EDUCATION

· Technical Coursework for Telecommunications: Certificate of Completion in Communications Electronics, T-1 Testing,, TDM, Frame Relay, TCP/IP Applications, HpOvenview, Windows NT, Excel, Word, PowerPoint and Unix Solaris Sparc 5. Dialog Designer, Avaya, Avaya Call Center, Nortel Call Center, CMS, Qfiniti, CTI Integration.

· SouthEastern IL College 1991-1993-Business/Marketing to advance Supervisory skills in Networking.

· SouthWestern IL College 2010-2011-Business/Marketing-Have been enrolled as a full-time student as part of layoff from NexGen. While in College have performed HelpDesk/Network repair/Computer repair on the side with Individuals private network issues.

SouthWestern IL College 2018-2020. Associate-Cybersecurity & Network Administration

CERTIFICATES

· Certificate of Completion, Cisco Systems, Introduction to CISCO Router Configuration- December 09, 1999.

· Certificate of Completion, MCI Worldcom, Digital Cross-Connect Systems, DDS, DS1, OJT- February 18, 2000.

· Certificate of Completion, MCI Worldcom, Telecommunications Installation and Maintenance Procedures- March 24, 2000.

· Certificate of Completion, MCI Worldcom, Frame Relay/Ports and PVC’s, Goa, CascadeView, and Casctools- March 24, 2000.

· Certificate of Completion, MCI Worldcom, Communications Electronics, T-1 Testing, Frame Relay, TCP/IP Applications, Windows NT, Excel, Word, PowerPoint and Unix Solaris Sparc 5. Dialog Designer, AVAYA VOIP, Avaya Call Center, NORTEL Call Center, CMS, Qfiniti, CTI Integration-May 30, 2000.

EMPLOYERS

• Network Engineer, Jushi Holdings Inc, Sauget, IL, Sept 2015-Current.

Coordinated between the company, external vendors and contractors about IT-related infrastructure and development. Consulted with Network Manager on issues and advised about potential fixes or efficiency controls. Assessed and monitored infrastructure to ensure optimal operations and proper security. Managed daily operations within the Network department. Coordinated and implemented solutions and performed troubleshooting for the needs of in-house, contract and remote employees, vendors, and contractors. Assisted with the installation of new hardware and software and helped train employees on its use while teaching good and safe practices to avoid vulnerabilities. Proficient in POS systems, Office 365, Citrix ShareFile, laptop buildup and office setup, Cisco, BGP/OSPF/EIGRP, and remote troubleshooting. Maintained, created, and closed with details all requests via Help Desk Ticketing system. Position required a high degree of user interaction. Ability to work in a changing and adaptive environment. Proven track record of maintaining IT and networking procedures, security protocols and infrastructure. Constantly perform desk-based computer tasks.

• Citibank, Network Analyst Manager, Huntington Beach, CA, Aug 2010- Sept 2015.

Oversee operations that serve as a help desk point of contact assisting with computer, telecom, network, and software problems. Receive and process incoming phone calls and aid in accordance with policies, procedures, and quality standards. Assist with computer repair, modem, router, firewall, wireless, and printer connectivity and maintenance. Test/Troubleshoot on T1’s, T3’s, optical and voice circuits. Provide remote maintenance on company Routers. Open and maintain trouble tickets and route tickets as needed. See tickets through to solution.

· NexGen (Consultant to Ameren), Network Analyst, St. Louis, Mo, Feb 2009-Aug 2010.

Central monitoring and management of all network infrastructure components for an Energy provider covering two states, MO and IL. Provided Level 4 Escalation Point work for IT Infrastructure and Engineering groups Utilized NetQos, NetScout HP OpenView for monitoring on network connection latency and network/equipment/server failures, which included Ameren’s network made up of Cisco Routers, BGP/OSPF/EIGRP, and IOS configuration (Cisco's IOS 12.0 and above) Troubleshoot/ Report Circuit problems to Telephone Companies: CSU/DSU/TSU/ Tellabs/Sycamore DACS remote access to troubleshoot network problems over DS0/DS1/DS3/OC3. Monitored Microwave Towers/Substations connectivity. Initiate/Report/Resolve Remedy ticket issues. Monitor and identify alarms for outages and performance issues with network nodes. Phone support MDT modems and Avaya IP phone support. Handled maintenance issues on MDT modems and Avaya telephony to include two different call centers and home-based Agents. Experienced with Ameren IP Office telephone systems platform to include: Remote LAN access, Computer Telephony Integration, high-speed internet access, and voicemail. Solid knowledge of IP Office Customer Call Reporter: Real Time Reporting. Utilized skills developing reports with Microsoft Excel using pivots and v-lookups. Utilized Unity, TDM, Call Manager.

• AT&T, Network Integration Manager/Network Engineer, St. Louis MO 63103, Dec 2004-Feb 2009.

Responsible for isolation and resolution of the customer network maintenance issues in the AT&T CMC-24x7 maintenance center. Initiated and developed real time action plans based on a complex level of real time in depth technical analysis. Proactively monitored networks, Voice and Data alarm conditions, and identified potential problem areas over AT&T 4ESS/5ESS switches. Managed customer chronic troubles through detailed analysis of historical data of Customer data equipment, applications, and protocols to prevent loss of customers to rival network providers. Systems used for daily operations: Microsoft Word, Excel, PowerPoint, SOTS, BMP, TIRKS, CTP, AOTS, NetQOS, NetScout, CMS and RMIN.

•AT&T Local Network Services, Network Engineer/Telecom Operations Technician, Collinsville, IL 62234, June 2001-March 2002.

Conducted all aspects of installation and testing of the 5ESS Switch and the Tellabs Titan 5500 Series DACS in a Central Office environment on a new raised floor facility. Managed and tracked activities of outside contractors including Lucent Tech, ADC, Marconi, and Tellabs. Worked as Project Coordinator which included marketing strategies for the new IL switch node to increase company revenue. Managed isolation and resolution of customer maintenance issues. Monitor networks, Voice and Data alarm issues, and identify potential problem areas. Responsible for managing the customer’s chronic trouble conditions through detailed analysis of historical data. Daily duties included working with Word, Excel, PowerPoint, SOTS, BMP2, TIRKS, NetQOS, NetScout, and RMIN.

• Williams Communications, Enhanced Voice Operations Department, St. Louis, MO 63045, Feb 2000-June 2001. Operated as a Voice Technician in a department made up of approximately 25 technicians. Performed test and turn up of circuitry through the DMS/250 Switches at the DSO level of specific trunk groups on the SS7 Network.Additional testing done through Sentient. Utilized NetQos, NetScout HP OpenView for monitoring on network connection latency and network/equipment/server failures, Experience working with programs such as TBS, Remedy, Servicebuilder, Network Strategies, Trunkmaster, and the Service Delivery Administration System. Williams downsized so position was eliminated. Went to work for AT&T.

• Mci-Worldcom, Global Department-Broadband/Frame Relay Technician, St Louis, MO 63304. July 1996-Feb 2000.

Responsible for testing of T-1, DDS, and point-to-point local loops utilizing the React 2001 Testing System in department which consisted of 7 technicians and 6 provisioners. Utilized React 2000 to make DACS cross-connects. Used CascadeView for installing and modifying Logical Ports and Permanent Virtual Circuits (PVC’s) for Frame Relay circuits. Coordinated and escalated with the different National LEC’s in order to get local loop installed/tested in a timely manner. Worked with the customer/vendor to turn up the customers Frame Relay Network to include Logical Port and PVC’s. Ping tested to routers to perform NIC turn-ups for customer circuitry. Coordinated efforts with RBOC’s, Local Exchange Carriers, equipment vendors, and customer employees to ensure that service issues were resolved, and the customer expectations were met or exceeded. Accepted position with Williams.

SOFTWARE/HARDWARE

· Cybersecurity

· Remedy Ticketing System

· Cisco Cybersecurity Essentials

· BMP2 Ticketing Sytem

· Cisco System Works

· Solarwinds

· Net QOS Network Monitoring

· Windows NT

· Linux Operating System

· LAN/WAN Wireless

· Avaya System Manager

· DNS

· Windows 2000 Server

· DHCP

· Windows 2003 Server

· TCP/IP

· Novell NW Admin

· VPN

· Cisco Routers and Switches

· Windows Security

· Cisco Aironet

· Network Security

· Cisco ACS

· Network Monitoring

· Cisco PIX and VPN

· LinkSys Routers

· Cisco IOS

· Cisco SDM

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