Shane Allen Hammond

**** ****** ** *

N/A

Newton, AL 36352 United States

Mobile: 334-***-**** - Ext:

Email: adlnv7@r.postjobfree.com

Work Experience:

GC&E

**** ********* ******* * *

*** *** * *ort Rucker, AL 36362

Norcross, GA 30092 United States

10/2019 - Present

Hours per week: 40

Service Desk Lead

Duties, Accomplishments and Related Skills:

-Schedules, trains and provides guidance to the Service Desk staff.

-Oversees the day to day operations of the Service Desk.

-Ensures that customer service and communication with customers is a priority.

-Assists users and organizations with computer related problems ranging including the following: Active Directory, SCCM, Network, Software, etc.

-Provides assistance in the overall IT operation of Fort Rucker.

-Manages projects assigned to the service desk.

-In coordination with IT Site Operation lead, develops appropriate Service Management process, policies, procedures, and work plans.

-Responsible for the day to day administration of Service Desk Software.

-Ensures that improvements and changes to the Service Desk operations are implemented.

-Provides oversight of Service Desk related projects and may also manage other department-wide projects or phases of projects.

-Provides instruction to new and existing employees on features, capabilities, and policies of systems used and assists employees with utilizing application software to meet their needs.

-Ensures tickets are done in a timely manner and kept within the Service goal times.

-Expert level remedy operation skills

-AD admin

-SCCM Site Operator

-Printer Server management capabilities

-Manages reports ranging from metrics to Quality assurance from a weekly and monthly basis.

-Working Lead position along with managing service desk technicians also troubleshoots, diagnoses, and resolves problems with computer hardware, software, related operating systems, application software, PC- level network functionality.

Alabama Air National Guard

209 Wallace Drive

Dothan, AL 36303 United States

03/2021 - Present

Hours per week: 40

Staff Sergeant

Duties, Accomplishments and Related Skills:

280th SOCS 3D1X2 Cyber Transport Systems

Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 1 of 3 4/13/2021, 10:39 AM

-Provide mission-critical voice, data, and video services, deploy and operate expeditionary communications systems, and monitor the performance of systems and circuits.

-Responsible for testing and troubleshooting network systems equipment and circuits. This may include IP detection systems, which identify cybersecurity breaches, as well as cryptographic equipment.

-Performs, coordinates, integrates and supervises network design, configuration, operation, defense, restoration and improvements

-Analyzes capabilities and performance, identifies problems and takes corrective action

-Fabricates, terminates and interconnects wiring and associated network infrastructure devices

-nstalls, upgrades, replaces, configures and maintains systems/circuits/IP-based intrusion detection systems that access Military, Federal and commercial networks. Supervisor: Brian Tabb 334-***-****)

Okay to contact this Supervisor: Yes

US NAVY RESERVES

414 4th St

Columbus, GA 31901 United States

12/2016 - 03/2021

Hours per week: 40

Electronics Technician

Duties, Accomplishments and Related Skills:

-Specially trained in electrical engineering, computer and aerospace.

-Perform, supervise, and manage the preventive and corrective maintenance, calibration, configuration, and alignment of cryptographic, radar, navigation, and Command, Control, Computer, Communication, and Intelligence (C4I) systems, utilizing test equipment and technical drawings.

-Ran duty section of 11 Junior and Senior sailors in administrative tasks for deployment readiness

-Assigned to SPAWAR (NAVWAR) as a Sec+ instructor

Supervisor: BM1 Clint Carlilse 770-***-****)

Okay to contact this Supervisor: Yes

Johnson Outdoors Marine Electronics

558 Humminbird Ln

Eufaula, AL 36027 United States

03/2019 - 10/2019

Salary: 17.25 USD Per Hour

Hours per week: 40

Quality Technician

Duties, Accomplishments and Related Skills:

-Worked hand in hand with electronic and mechanical engineers to ensure a quality standard was upheld with electronic and sonar based equipment.

-Responsible for creating reports and spreadsheets on equipment quality and tolerances

-Responsible for running in lab and field test on equipment and components Supervisor: Joel Flatt 334-***-****)

Okay to contact this Supervisor: Yes

Education:

JNCIA-Junos Dothan, AL United States

Technical or occupational certificate 2 /2021

Troy University Dothan, AL United States

Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 2 of 3 4/13/2021, 10:39 AM

Some college (no degree) 12/2021

Credits Earned: 133 Semester Hours

Major: Applied Computer Science

Six Sigma Green Belt Auburn, AL United States

Technical or occupational certificate 9 /2019

CompTIA Security+ ce San Diego, CA United States

Technical or occupational certificate 6 /2019

Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 3 of 3 4/13/2021, 10:39 AM

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