VIJAY GUPTA

Contact No. : 961-***-****

E-mail ID: adlnty@r.postjobfree.com

Responsibilities:

Troubleshooting hardware problems in Computers and Peripherals.

Installing and troubleshooting, Windows XP Professional, Windows Vista,

Windows7, Windows8, Windows8.1, Windows10.

Troubleshooting and resolving windows base system as well as applications by

Remote Support and on site.

Ensures performance of the support group is within the established Service Level

Participates in the recruitment, orientation, and training of new team members.

Provides technical and professional guidance and support for team members.

Skills and Experience :

Customer relations skills and ability to communicate effectively with all levels of

client organization.

Ability to work on diverse projects under tight deadlines.

Ability to assess problems, recommends appropriate solutions, and implements them.

Independent, decision-making capabilities and a solution-orientated attitude.

Verbal and written communication abilities; exceptional customer service and

interpersonal skills.

Manage multiple tasks and prioritize workload with minimal supervision.

Mail Configuration (IBM,outlook & Thunderbird) & required software’s

Take remote support software installation and configuration of other location

Printers troubleshooting (Ink-jets and LaserJet, all in One),

Apply experience and knowledge to construct solutions to technical problems and

implement them.

Worked with Sysnet Global technology as Desktop Field Engineer from Dec 2014 to Jan 2016.

worked with IT source India Private Limited as Desktop support

engineer April 2016 to Nov 2018

worked with Inspirisys solutions limited as residential engineer

on Ezeego1 Tour and Travel as desktop support engineer Dec 2019 to June 2019

I am working with ITMantra Tech-intellect Pvt.Ltd as residential engineer

on Inox Leisure as desktop support engineer June 2019 to till now.

As Backup support engineer worked with ICICI bank. Complete ready Laptops work from home user’s

Job Profile:-

As desktop support engineer I had solved hardware label problem of laptop’s,

Desktop & Thikclient PC . Maintaining and Troubleshooting Windows XP, 7, 8, 8.1, 10 and Printers.(Inkjets, Office Jet, Desk Jet and LaserJet), and Laptops. Managing the LAN Ethernet. Installation and troubleshooting of EDC machine, Retail POS and Printer

As Backup support engineer worked with ICICI bank. Complete ready laptop’s for work from home user’s.

Educational Qualification:-

Completed H.S.C.Exam. ( U P Board ) in the year 2013.

Completed S.S.C.Exam. ( U P Board ) in the year 2011.

Professional Qualification:-

Completed Diploma in Computer Hardware & Networking course in the year

2013-2014.

Personal Information: -

• Date of Birth : 30th December 1996.

• Mother Tongue : Hindi

• Languages Known : English & Hindi.

• Sex : Male.

• Marital Status : Married.

• Nationality : Indian.

• Mobile Number : 961-***-****

• Address. : Room No.1, Siddhartha chawl Near Goshala

Ashram Bhoidapada Bus stop Vasai road (east) Pin code – 401208.

Place: - Mumbai.

Date: -

Vijay Gupta

Contact this candidate