Edwin Moreno
System Engineer
Contact
Address
Palestina 549 2C, Almagro, Buenos
Aires
Phone
********@*****.***
DNI
95802184
https://www.linkedin.com/in/edwin-
moreno-8b618332
Additional Skills
Certifications:
• Genesys Certified Architect
Specialist [GCS-GC-ARC].
• Genesys Certified Scripting
Specialist [GCS-GC-SCR].
• Genesys Certified Professional
Pure Cloud(GCP-GC).
• Genesys Certified Associated
Pure Cloud (GCA).
• Genesys Certified SIP Server 8
Consultant.(GCP8-SIP).
• Microsoft MTA Networking
Fundamentals (98-366).
• NSE 1 Network Security
Associate Fortinet.
• NSE 2 Network Security
Associate Fortinet.
Courses:
• WatchGuard Firewalling
Basics,Instituto:Altermedios.
• Nivel 4 Cisco Ccna Wan
Technologies, Institute: Universidad
De Oriente Udone.
• Nivel 3 Cisco Ccna Switching
Basics, Institute:Universidad De
Professional Summary
Systems Engineer with more than 10 years of experience in the area of support, administration, and implementation of devices and services over TCP / IP networks. I have participated in projects integrating devices of major brands such as Cisco, Dell Force10, Allied Telesis, Mikrotik, Watch Guard and Genesys for companies as: Supermarket Hotels, Shopping Centers, Shipping Companies, Messaging and Contact Centers in countries such as Venezuela, Colombia and Argentina. Work Experience
08/2017 - Present
Interaxa SA, Buenos Aires, Argentina
Genesys Consultant,
Provide consulting on the Genesys platform in contact centers at the level of SIP communications, real-time and historical reporting, multichannel,revenue, call outs, IP telephony integration with PSTN network.
Contact:Fernando Borcel +54-911-****-****
10/2016 - 06/2017
Domina Entrega Total SAS, Medellín, Colombia
Technological Infrastructure Coordinator,
Guarantee the correct operation, stability, availability and continuity of the company's technological platform, in order to guarantee the adequate operation at national level and the necessary security updates in terms of hardware and software, to prevent any type of risk to which The company can be exposed.
Contact:(+57)(4) 4302020
02/2015 -07/2016
GS TECHNOLOGY C.A., Nueva Esparta State, Venezuela Network and Telecom Consultant,
Administration of the LAN and WAN networks and telecommunications of the Sigo S.A. business group for the maintenance of communications between branches.
Contact:Human Resources +582**-*******
08/2013 -02/2015
Norkut,Nueva Esparta State, Venezuela
Network Consultant,
Provide technical assistance at the level of TCP / IP Protocol and Voice computer networks to companies in the different commercial sectors of the Country.
Contact:Human Resources +582**-*******
11/2006-08/2013
Sigo SA, Nueva Esparta State, Venezuela
Technical Support Analyst,
Support end computers under Windows and maintain structured network cabling. Contact:+582**-*******
Education
Oriente Udone.
• Nivel 2 Cisco CCNA Router and
Routing, Institute: Universidad De
Oriente Udone.
• Nivel 1 Cisco Ccna Networking
Basics, Institute:Universidad De
Oriente Udone.
• Programación en PHP para el
manejo Web, Institute:Publinet C.A.
• Computer maintenance,Institute:
Interdata.
• Computer maintenance and
repair, Institute: Academia De
Matemáticas.
08/2001 -08/2006
Margarita University (Unimar), Nueva Esparta State, Venezuela System Engineer.
Languages
English — Upper Intermediate
Spanish — Proficient
References
Daniel De Cola +549**********)
Kristian Patiño +549**********)
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