Man Management - Handling the team with clear and accountable guidelin

RESUME :

Lakshmi Narayan .R.S,

Old ** New no *2, SOUTH PERUMAL KOIL ST,

VADAPALANI, CHENNAI 600 026. INDIA.

TEL : +91-044-********

Mobile : +91-917*******

Mail Id : ****************@*****.***

OBJECTIVE:

With proven expertise in operations and sales in the field of Courier & cargo, seeking a challenging profile in a professional organization, to employ my talents and grow with the organization.

Profile:

A trained professional, with 27 years of hands on experience, having exposure to all levels of activities in Air / Train /Surface & International courier and Cargo. Functionally grew up the ladder to handle wider spectrum with responsibilities of Hub and Branches. Earned an influential rapport with all the major players in the trade. Achieved significant results, with direct impact on the yield factor.

Career Spectrum

Customer Management - Direct Personal interaction to establish new relationship, retaining existing clients and retrieving by handling damage control process. Leading the frontline force with strategic and situational guidance on providing best possible customer service. Constant first hand involvement in all aspects of service delivery to work towards achieving goals of the organization.

Operational management - Devising and implementing process control, system to effectively regulate and monitor movement of consignment right from pick up to delivery. Systematically obtain and analyze bottle necks and spikes of trouble shooting areas to rework and improvise work flow process. Perpetually cross checking the process to identify and arrest leakage of cost, time and man-hour resources. Periodically revisit various check point to improve, maximize the output in terms of quality and quantum.

Man Management - Handling the team with clear and accountable guidelines on work process, specifically demarking key result areas. Taking over situations as and when the system derails for any controllable / uncontrollable causes. Establishing confidence and extracting desired output from the team by stepping in to the shoes of the frontline staff as and when needed. Being a more of a leader than a Manager by providing solutions and motivating to handle difficult situations. Always available for feedbacks and introspection from and by the team individually and collectively.

Admin/ Accounting Management – Responsible for the wing of admin, accounting and other activities like Labor records, Recruitment, Training, IT needs, software solutions, Reports, collections, payments, book keeping, coordinating with sales force for achieving targets, ACB ; Lc ; To pay ; Cod Monitoring, Branch inventory, Audit and any other Branch / Hub activities

Job Profile

Org Structure - Reporting to VP – South India. In charge of 59 Branches in Chennai, 35 branches all over TN. Each branch manned by one branch in-charge and a team of CSA and a team of 10 members in Regional office. Total head count of 760. Apart from the above directly responsible for functional reporting of 25 delivery agent / collection center.

Functional Span – A to Z of operations, Systems, controls, Log records, Tracking, Validating, Transport coordinating, handling complaints, loss / pilferage, Customer interactions, Devising implementing and monitoring control systems, conducting periodical meetings, Branch Sales, collections, payments, Book keeping, cost control, Manpower resource management,, Reports, MIS, Labor records, Attendance, leave management, Investigations, disciplinary actions, Counselling, Training, IT support and all other admin activities.

Vertical Reporting – Reporting to regional head / HO on Targets, Sales, Receivables, Delivery return status, Complaints, Branch performance, Branch Costing, Audit results, Lateral Interaction – Coordinate with Sales team, HR Team, IT team, Finance Team, Audit Team, for various activities relating the branch activities.

Career achievements:

Rs 2 Crores PA cost saving – Transport department was earlier handled by managers of Hub, Audit, Finance, control room and corporate account, which employed 110 + one time need vehicle on daily basis. Project handed over to me to relook and rework. With effective coordination, analysis of work flow, crop and trim on resources employed and strategically implementing changes the need of vehicles was reduced to 81 per day. Singapore based external Auditors reported to Management that this has saved Rs 2 crs Per Annum.

Reduction of 35 head count – Effectively merged accountants role with the branch in-charge and reduced the head count saving approximately 1.2 Crs per annum

OPS MAN – Personally provided design and input mechanism to IT dept for Successfully implementing a totally in-house software in foxpro controlling the entire operational activities. Took initiative in capturing the complete data ( address and mobile nos ) of all the clients in OPS MAN. Achieved 100% in this exercise. This initiative was subsequently adopted by the entire network.

SMS – Devised a system to monitor and control performance, target achievement, collections and staff aactivity / attitude. The system had a point allocation based on the achievements and output, which was used as a tool to periodically analyze the staff performance as well as annual appraisal.

AIM – Devised a two way communication platform called AIM ( Awareness and implementation message) to tabulate, document and obtain confirmation from all the individuals to ensure effective communication as well as documentation of various aspects. This is used as a tool to monitor, control and asses the individual on all other non-operational aspects.

40% reduction in delivery return – Took initiative in capturing complete data( address and mobile no ) of Pending c/ment in the CRM ( customer relation managemet ) system, which resulted in useful exchange of data with the network. This has resulted in reducing the delivery return by 40%. It also had a positive impact on attitude modulation drive and credit management.

C-10 Report – Devised an ingenious system by logging daily input data from the field staff and plotting it in a table. This was used as a tool to structurally drive the collection process. The target was to collect within 10 days. Chennai Achieved 95% of the target.

Career path:

Organization

Period

Designation

First Flight Couriers Ltd

June 1992

Joined as POD Assistance

Feb 1993

Promoted as Branch Operation – Egmore Branch.

June 1996

Promoted as Officer Operation – For 10 Branches With International operation as additional responsibility

June 1999

Promoted as Senior Officer Operation – For 35 Branches

May 2001

Asst Manager – Branch Operation Chennai

June 2006

Manager – Branch Operation Chennai

June 2010

Senior Manager Operation – Chennai

June 2016

Senior Manager Operation – Chennai Region & Tamil Nadu Region

QUALIFICATIONS:

ACADEMIC:

B.Sc in Chemistry

STRENGTHS AND SKILL SETS

Team building and resource management.

Devising indigenous System oriented control process.

Crisis handling.

Friendly attitude and Excellent PR qualities

Good analytical skills with data and figures

Persistence and follow up

Being updated with events and activities in general affairs and market aspects.

PERSONAL DETAILS :

Father’s name : J.R.SRINIVASAN

Date of birth : 01/March/1971

Sex : Male

Nationality : Indian

Marital Status : Married

Languages known : English/Tamil

Place : Chennai.

Date : 8th Oct 2019

Contact this candidate