ABOUT ME

.Enthusias c and responsible with

high scusses rate of helping

customers . Highly skilled at

communica ng with all

stakeholders and building

rela onships to increase and retain

long-term customers.

.Composed with apt for gathering

crucial informa on from callers

under high-intensity, high-stress

circumstances. Well-versed map

reader with skill for deciphering

loca on details and deducing

missing informa on. Highly

effec ve communicator in serving

as key link between customers and

technocal support

.Accessible, posi ve and deadline-

focused with 5+years of

experience working with teams in

busy environments.

.Hard-working with a focus on

driving customer sa sfac on and

exper se in [Product support]

solu ons. A highly skilled

communicator and team player.

REFERENCES

LUMAVI SUKATI

Barloworld equipment

T: 011-***-****

E:

Lsuka @barloworld-

equipment.com

DAN NGAKANE

Barloworld equipment

T: 011-***-****

E:

Dngakane@barloworld-

equipment.com

WORK EXPERIENCE

Polokwane Limpopo

Apr 2014 - Dec 2014

.capture labour

.data capturing

.opening and closing job cards .

.order parts for related job cards .

.expedi ng, invoicing .

.preparing quotes

Mokopane Limpopo

Jan 2015 - Dec 2015

.order parts for (customer) anglo pla num

.invoicing customers .quotes

.expedi ng

.crea ng all sorts of orders eg< overseas

local sourcing checking es mated dates

arrival dates in all aspects of logis cs .

Pretoria / Kempton

Park Kaalfontein

Jan 2016 - Sep 2018

. answer incoming calls and taking orders

for parts and other related sales

. selling parts and any other related cat products

. crea ng quotes . invoicing on cash sales

and account customers

. expedi ng back orders . checking es mated dates

on arriving parts from overseas

. helping customers with technical supports on parts related queries (using the SIS network to look up to machine )

. drawing service kits for machines and advicing on further surpport .

.Paid close a en on to customers' concerns and

addressed their queries and achieved an excep onal level of customer service.

. Produced communica on strategies to meet client's KPIs.

. Worked relessly to resolve customers' problems to their sa sfac on, which resulted in a loyal customer base and increased company's posi ve reputa on.

Rusternburg

Northwest

Sep 2018 - Jul 2020

.support team for service department

.order parts. for service department

.ensure that all technicasl support in terms

in terms of parts rela ng issues is sorted before

client or machanic is send to side .

EDUCATION

Zeerust

2005

accoun ng

mathema cs

phisical science

business management

english

afrikaans

Pretoria

2006

• student suppport member ( le - communica on )

student management associa on

Vanderbuilpark

2008

.currently studying safety managent

. on 3rd year le with two subjetcs

SKILLS

EXCELLENT COMMUNICATION PROBLEM RESOLUTION

RESULTS-ORIENTED CREDIT AND COLLECTIONS

EXCEL IN [AREAS OF EXPERTISE] TEAM BUILDING

POSITIVE LEARNING PROCESS

BARLOWORLD-

EQUIPMENT

cos ng administra on

BARLOWORLD-

EQUIPMENT

counter parts sales

BARLOWORLD

EQUIPMENT

counter parts sales ( inbound call center )

BARLOWORLD -

EQUIPMENT

parts liaison

HOER SKOOL

ZEERUST

High school diploma

TSHWANE

UNIVERSITY OF

TECHNOLOGY

cer ficate in management

VAAL UNIVERSITY

OF TECHNOLOGY

Undergraduate

BOITUMELO PRUDENCE

SEECO

PARTS SALES /LIAISON

1738 UNIT 1 LEHURUTSHE LERATO

2880, ZEERUST, 2880, south Africa

071*******

adlnhf@r.postjobfree.com

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