***** ** ****** ***: ***

Delta,British Columbia

V4C2L9

236-***-****

adln7c@r.postjobfree.com

HEENA SAHNI

PROFESSIONAL SUMMARY

Accomplished tasks effectively with a successful track record, motivated to maintain excellent customer service satisfaction and to contribute to the nation's economy. SKILLS

● Excellent communication skills

● Possess strong analytical and problem-solving skills with the ability to make well thought decisions through customer interactions.

● Computer literate with MS Office and Programming Languages (HTML,xML,SQL and C++)

● Ability to interact in three different languages fluently: English,Punjabi, and Hindi.

● Highly motivated, fast learner,reliable and passionate to serve customers. EMPLOYMENT HISTORY

1. Reliance Fresh,Punjab,INDIA — Team Member

(MAY 2018 - DECEMBER 2018)

● Worked as a cashier at Reliance Fresh in India immediately after completing my High School.

2. Tim Hortons, Richmond,CANADA — Team Member

(FEBRUARY 2019 -MARCH 2020)

● Worked in customer service environment.

● Well- trained in operating drive-thru window and sales register quickly and efficiently.

● Leading the team and solving complex customer- related queries as a result of teamwork.

● Trained newly-hired employees, supervising them, and reporting to the store manager to ensure the smooth functioning of the franchise.

● Built customer relationships and safeguarding customer satisfaction to maintain the goodwill of the company in the market.

3. FedEx Ground Ltd.

(AUGUST 2020- PRESENT)

Package Handler

VOLUNTEERING EXPERIENCE

1. Robin Hood Army Against Hunger and Blood Bank Association,INDIA

(MAY 2018 - DECEMBER 2018)

● Demonstrated community involvement by collecting funds for people registered with the NGO.

2. Swachh Bharat Mission,INDIA

(MAY 2018 - DECEMBER 2018)

● Participated in a nation-wide campaign in India.

● The objective of this mission was to clean up the roads,streets of rural as well as urban areas of India and to create awareness among people regarding hygiene and cleanliness.

3. EDGE-2019,Douglas College,CANADA — Team Member

(SEPTEMBER 2019)

● Participated in various on-campus events and EDGE 2019 with various domestic and international students.

● Attended various information sessions held at Douglas College. EDUCATIONAL QUALIFICATIONS

1. Swami Sant Dass Public School, Punjab,INDIA — High School

(APRIL 2002 - APRIL 2018)

● Completed High School in 2018 from Central Board of Secondary Education,Delhi from India in the year 2018.

● Passed out from High School with Medical stream which consisted of English,Biology,Physics,Chemistry and Computer Science as core subjects. 2. Douglas College,New Westminster,CANADA — Associate of Science Degree

(JANUARY 2019-DECEMBER 2020)

● Associate of Science degree at Douglas College and successfully completed 60 credits in science.

● This program helps to get employed in range of pharmaceutical companies,care-taker, and various activities associated with serving lives.

Contact this candidate