Customer Service Representative

Name: YUH, LEO NDITOH

Date of Birth: November **, 1979

Sex: Male

Nationality: Cameroonian

Marital Status: Single

Address: Mc 26 Unit 401 BCDA DIEGO SILANG TAGUIG

Mobile no: 094********

*********@*****.***

SUMMARY

Outstanding Customer Service Representative adept at resolving product or service problems, attaining Customer Satisfaction(CSAT), looking for an opportunity to bring exceptional communication (French and English) and team building skills, in a vibrant customer service department.

Technical Support Representative skilled at resolving complex customer service and related issues in a timely manner and consistently exceeds performance standards and enjoys troubleshooting to find solutions to technical issues.

LANGUAGE SKILLS

Native French Speaker

English - Fluent

Arabic – Fluent

HIGHLIGHTS

Call center experience

BPO and Shared Services experience in financial accounting and marketing

Troubleshooting proficiency

Exceptional telephone etiquette

Proficient in PC Security systems, Active Directory, Printer installation and configuration.

Implementing new business systems

Financial reporting and Book Keeping

Dedicated to process improvement

Tools

Saleforce

Service now

SAP

ACCOMPLISHMENTS

Exceeds monthly goals by successfully handling and resolving more than 200 calls per week.

Timely reporting and account reconciliations

Reduce technical escalations to management

Top representative in department for 4 consecutive months with customer satisfaction and quality accuracy surpassing 95%

Multiple awards for performance.

Promoted to TL at Al Aqsa Sweets supply UAE

PROFESSIONAL EXPERIENCE

GL Analyst Total PH

July 2020 to present

Vendor vendor master, Fix assets Payroll, FI POSTINGS

Reporting

Investment order creation and capitalization

LINDE GAS ASIA PTE. LTD. – ROHQ PHILIPPINES 16 February 2016 to 2020

OTC Analyst

Account Receivable,

Monitoring all aspects of the collection of outstanding debts owed to the company.

Interact with customers directly resolving outstanding debt or billing issues, including in evaluating the likelihood of (or a timeline for) repayment.

Respond to basic client inquiries and other clerical tasks related to maintaining the accounts receivable records for My Organization In French and English

Prepare customer statements, bills and invoices, and reconcile expenses to the general ledger.

Communicate with inhouse stake holders to het Customer’s issues resolved in a Timely manner.

YAVIN TECHNOLOGIES ALABANG PHILLIPPINES July 2016 to present

-Customer Service Representative call center

-Assist customer on placing orders online and with their after sales issues

-Providing relevant information about products and terms and condition details

-Creating tickets and sending emails to clients.

AL-AQSA SWEETS SUPPLY FUJERA (UAE), August 2014 - November 2015

Customer Service Representative

-Addressed customer service inquiries in a timely and accurate manner.

-Inbound and Outbound calls

-Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

-Documented every case and created corresponding tickets.

-Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

EQUATORIAL BUSINESS AND MARKETING, July 2011 – March 2014

Business Administrator:

-Worked towards understanding the customers plight and helping the company to solve the problem in order to meet up with the expectations and satisfaction of the customers through physical contact and Inbound and Outbound calls

-Coordinated promotional tools, handled complains and queries from customers

7ETO’O MOBILE CAMEROUN, 2011 (Internship 3 Months)

Service Desk Analyst (Multilingual – French and English)

-Technical Support through inbound calls, email and chat.

-Work to achieve company’s desired matrix in - FCR, AHT and CSAT.

COMFORT VOYAGE 2009 – 2011

-Customer service department (call center) inbound and outbound calls

-Ticket reservations, baggage follow up and customer service

EDUCATION

YEAR

SCHOOL ATTENDED

COURSE

CERTIFICATE

2016

Informatics Institute SM Mega Mall Philippines

PC troubleshooting and Networking

Certificate

2003 – 2006

University of Yaoundé 1 Cameroon

Major: Bilingual Modern Letters

Sub – French Literature

Bachelor’s Degree

2007 – 2009

Université Siantou Cameroon

Business Administration

Diploma

1996 – 2003

CCAST Bambili

Economics and Languages

GCE Advanced Level

REFERENCES

1.Valentin Brou Kouame : Order To Catch Sinior Analyst Linde Gas Asia PTE . LTD

2.Mr Mohamed Zoir General Manger Al-Aqsa Sweet Supply (UAE) 009***********

3.Mr Timchia Evancestus Equatorial Business and Marketing (EBM) Cameroon 002**********; 002**********

Y4.Modest Mudufe 099********

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