Customer Service Representative
Resume:
San Juanita
Bernal
Customer Experience
Specialist
San Juanita Bernal
**** ***** *** ******, ***. 222
Austin, TX 78748
***********@*****.***
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Profile I have over 20 years experience building rewarding relationships, across the healthcare, insurance, vehicle manufacturer and education sectors. ㅡ
Experience Teleperformance / District Specialist
JANUARY 2021 - Present, AUSTIN, TX
I assist customers looking for advice on auto repairs, cost assistance and repurchases, acting as a liaison between customers and California dealerships.
Alorica / District Specialist
JANUARY 2019 - DECEMBER 2020, AUSTIN, TX
I assist customers looking for advice on auto repairs, cost assistance and repurchases, acting as a liaison between customers and California dealerships.
Alorica / Tier 2 Senior Advisor
SEPTEMBER 2018 - JANUARY 2019, AUSTIN, TX
I worked with dealerships and customers to ensure that each customer received support with auto repairs and cost assistance. Alorica / Tier 1 Customer Service Representative
NOVEMBER 2017 - SEPTEMBER 2018, AUSTIN, TX
Working as part of the customer service department, I supported customers looking for assistance with warranty, recall and dealership-specific questions.
APAC/Alorica / Resolution Expert
OCTOBER 2011 - NOVEMBER 2017, CORPUS CHRISTI, TX
Assisted Patient Care Advocates in resolving issues for customers with prescription benefits.
Trust Management Janitorial Services / Vice President of Operations
FEBRUARY 2006 - JULY 2011, LOUISVILLE, KY
As VP of Operations, I was instrumental to the business managing everything from hiring personnel, payroll, work scheduling and transport to client management and relationship building.
WAL-MART Neighborhood Market / Cashier
February 2004 - JANUARY 2007, LOUISVILLE, KY
Assisted customers in checking out, helped customers find merchandise and answered questions regarding products, cleaned front end of store, stocked/zoned store, and served as back up customer service manager when needed.
Piccadilly Cafeteria / Cashier
OCTOBER 2003 - OCTOBER 2007, LOUISVILLE, KY
Cashed out customer’s bills, balanced cash drawer and prepared nightly deposit.
Indiana Health Center / Intake Specialist
DECEMBER 2001 - DECEMBER 2002, KOKOMO, IN
Scheduled appointments, served as receptionist and cashier, maintained patient medical records and verified insurance eligibility.. Indiana University - Kokomo / Academic Advisor
NOVEMBER 2001 - JULY 2002, KOKOMO, IN
Advised students, certified degrees, prepared course study plans, monitored students with low gpa’s, placed/removed academic holds, and recruited students.
Texas A&M University - Corpus Christi / Degree Counselor FEBRUARY 1994 - OCTOBER 2001, CORPUS CHRISTI, TX
Advised students regarding degrees within the College of Arts and Sciences, processed graduate school admissions applications, certified both undergraduate and graduate students for degree eligibility, placed and removed academic holds on student’s records, monitored students with low grade point averages, and recruited students to undergraduate and graduate programs.
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Education Texas A&M University - Corpus Christi / BA in English 1995, CORPUS CHRISTI, TX
Del Mar College / Associate of Arts in Professional Secretary 1988, CORPUS CHRISTI, TX
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