Project Manager
Resume:
Michael Lazo Mappala
** ***** ****** **, *** Sto. Nino, Marikina City
***********@*****.*** / **************@*****.***
OBJECTIVE:
Be part of a progressive company and be able to increase my skills and experience Be able to improve my capacity while contributing to the company’s overall growth WORK EXPERIENCE:
Athena e-Services Corp
Business Development / Marketing Officer, 2016 to present
Oversees the promotion of company's portfolios in order to acquire prospective clients
Generates leads
Sets up and conducts conference calls to prospective clients
Conducts presentation to potential clients
Maintains effective internal communications with Production Department to ensure success of pilot tests
Researches organizations and individuals to find new business opportunities
Attends conferences, meeting and industry events to expand network
Trains personnel to improve their skills
Athena e-Services Corp
Business Unit Head, April 2005 to 2016
Ensures revenue target is met on a monthly basis
Ensures accuracy and timeliness of volumes delivered to client
Assesses and manages operational concerns in the production floor
Implements company and internal policies
Reports directly to the VP/OIC and directly supervises teams in the Litigation Support Group including Project Managers, Module Managers, QC Leads and Document Analysts
Creates production, delivery and QC schedule for all volumes received from client
Creates daily gameplan of teams for production and quality
Creates a schedule for Overtime work when necessary
Monitors and reports OT schedule and cost to Associate Production Director on a daily and weekly basis
Assess and create action plan to improve productivity and Internal QC Athena e-Services Corp
Project Manager, August 2003 to April 2005
Manages and supervises the production team through proper monitoring and implementation of action plans to achieve productivity and quality standards required by the client
Reports directly to the Production Manager and directly supervises the Module, Pre- Production Team, Mismatching Team and Target Editing Team
Acts as lead for specific projects to accuracy and coding consistency.
Provides quality training and refresher courses to Document Analysts
Designates workload among modules and monitors production status
Responsible in maintaining consistency by cascading updates, feedbacks, coding answers and client samples across all modules
Conducts sampling of CDs, spell check and other post checks before delivery
Assess performance of Modules and formulate action plans to improve productivity and quality performance
Athena e-Services Corp
Associate Project Manager, May 2003 to July 2003
Ensures that teams meet productivity and quality targets set by the company and client
Establishes consistency in coding within the production unit
Reports directly to the Production Manager and directly supervises the Module, Pre- Production Team, Mismatching Team and Target Editing Team
Regularly meets with the Module Manager to discuss daily gameplan
Ensures all pre-production processes are carried out efficiently
Assists QC Techs in cascading feedback to production team
Conducts sampling of CDs, spell check and other post checks before delivery
Prepares and submits reports needed by the Project Manager InfoSource Co Inc
Module Manager, May 2002 to May 2003
Manages and supervises the module through proper monitoring and real-time assessment of the production and quality of the document analysts
Sets job priorities strategically by scheduling assignments, controlling flow of documents and allocating manpower resources to accomplish tasks on time. Ensuring that Schedule of Activities for Production is properly carried out by the team
Conducts coaching based on project specification, updates, client feedback, 236 reports for ease in the familiarization of coding specifications and conventions
Conducts real-time sampling and feedback during coding for consistency and quality assurance
Creates Action Plan on quality based on Line Sampling
Prepares daily production reports for submission to Production Manager for end of day assessment
Performs additional quality checks on data output before client submission such as spell check, processing and validation
Conducts training for new projects, job position and quality standards InfoSource Co Inc
Assistant Module Manager, August 2001 to May 2002
Provides managerial and supervisory support to Module Manager
Ensures Team compliance with project schedule, quality and accuracy according to internal and external standards
Receives all necessary documentations for cascading project specifications and updates
Provides constructive and corrective feedback to target editors who are not meeting Production Quota and Quality
Perform other tasks that may be assigned by the immediate supervisor InfoSource Co Inc
Document Analyst, January 2001 to July 2001
Analyzes and processes data based on client specifications
Ensure and sustains the required productivity and quality standards set by the company
Edits work to lessen errors and upgrade quality
Attends and puts full attention in weekly QA sessions
Performs duties as Officer of the Day
Financial Times Electronic Publishing Inc
Editor, June 2000 to December 2000
Creates and edits abstracts and indexes article published by Financial Times Innodata Philippines Inc
Abstractor/Indexer, April 1999 to April 2000
1. MyContracts Project – provides abstracts for the following types of leases: A. Real Estate Lease
B. Insurance Lease
C. Equipment Lease
2. EBSCO Project - Summarizes and indexes selected US regional business news and other international publications assigned by Ebsco Publishing Co, Boston, MA 3. IAC Project - Summarizes and indexes selected US regional business news and other international publications assigned by Information Access Co, Foster City, CA 4. Reuters Project - Assigns index terms for documents sent by Reuters News Infosource Co Inc
Editorial Analyst, April 1997 to December 1998
Summarizes and indexes selected US regional business news and other international publications which are posted in the Internet for reference of users by Information Access Co, Foster City, CA
Department of Transportation and Communication
File Clerk, April 1995 to May 1995
Ensures that agency files are properly arranged for data storage and acquisition purposes
Conducts field surveys for data gathering purposes Carl’s Jr Philippines
Service Crew, April 1993 to June 1994
Responsible with catering the needs of dining guests
Ensures the safety of food served to guests
EDUCATION
Pamantasan ng Lungsod ng Maynila
BS Physical Therapy, 1998
Manila Science High School
Padre Faura Manila, 1994
Belongs to top 20% of batch
Padre Zamora Elementary School
Pasay City, 1984
Graduated as Valedictorian
ACHIEVEMENTS
Graduated Valedictorian in primary education
3rd Place, Young Journalists Club of the Philippines Contest, Division Level
3rd Place, Investigatory Project Division Level
ORGANIZATION
Non-Commissioned Officer, Philippine Army Ready Reserve Force
Scholar, Knights of Columbus Santa Clara de Montefalco Pasay City Branch
Scholar, Premiere Development Bank of the Philippines
Member, Young Journalists of the Philippines
Feature Editor, Lagablab Newsletter
Member, Columbian Esquire, Pasay City
REFERENCES
References are available upon request
Contact this candidate