Office Assistant Customer Service Remote

SHERRILYNN GRIFFIN-NELSON

**** ********** *****, *********, ** 28217

704-***-****, *.*.******@***.***

SUMMERY

I am a highly enthusiastic customer service professional with several years of experience. Expanding from Mecklenburg County to the City of Charlotte. My references will tell you that I am cheerful and upbeat, while also being calm and composed when need be.

SKILLS

Microsoft Office, Outstanding Communication (oral and written). Problem solving, Critical thinking, Conflict resolution, Active listener, Polite, Patient and the best customer service agent this side of the Mississippi.

FACILITIES MANAGEMENT-CUSTOMER SERVICE, CAPGEMINI, EL PASO, TEXAS. FROM 11/2020 TO 12/2020.

In this position I assisted with co-workers to correct and approve prescriptions (CVS) for consumers.

Seasonal remote position

SERVICE DELIVERY CONSULTANT, CHIME SOLUTIONS, CHARLOTTE, NC. FROM 08/2020 TO 10/2020.

I helped with annual enrollment for just to name a few (Campbell Soup, BNYM, Time Warner)

Seasonal remote position

CUSTOMER SERVICE/REVENUE AGENT, CITY OF CHARLOTTE, FROM 2007 TO 2018

I provided customer service for Charlotte Area Transit Services, responding to incoming calls for transit information. I took lots of complaints and was able to resolve just as many.

OFFICE ASSISTANT III, MECKLENBURG COUNTY DEPARTMENT OF SOCIAL SERVICES, FROM 1994 TO 2007

I was office support in a satellite Adult Medicaid office located inside Carolinas Medical Center (Atrium Health). My duties consisted of entering data for customers applying for services. I copied tons of medical records and finished meet every deadline in getting paperwork sent to the State.

OFFICE ASISTANT III, MECKLENBURG COUNTY DEPARTMENT OF SOCIAL SERVICES, FROM 1991 TO 1994

I took demand/response appointments over the phone for persons using Medicaid Transportation. Maintained current knowledge of county policy’s regarding vendors to ensure customers needs were met in a timely and safe manner.

VAN DRIVER I, MECLENBURG COUNTY DEPARTMENT OF SOCIAL SERVICES, FROM 1988 TO 1991

I transported elderly and developmentally disabled persons to senior lunch sites and work sites.

With all these positions I kept a positive attitude and wiliness to help my customers.

EDUCATION

Whitmire High School, Whitmire, SC Winthrop University, Rock Hill, SC

REFERENCES

Jessica Lanier, Charlotte Transit/Call Center Supervisor, *******@***********.***

Natara Williams, Residential Director, A Small Miracle, ******.********@****************.***

I RETIRED FOR A COUPLE OF YEARS BUT NOW I’M READY TO WORK!

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