Executive Director
Resume:
Mary McClure Riverside, California ***** 951-***-****
Operations Executive
Resourceful and motivated leader with diverse experience in premiere organizations Forward thinking and innovative operations professional with management expertise overseeing three Registered Nurses, 200 Care Givers, and four Care Managers. Proven success caring for 100+ residents. Knowledgeable in the finer points of regulatory compliance, new employee recruitment and onboarding, and employee satisfaction strategies and initiatives. Highlights of Expertise
• Strategic Business Planning
• Cost Reduction and Avoidance
• Project Management
• Recruiting and Staffing Initiatives
• Marketing
• Budget Administration / Management
• Communication
• Process Redesign / Change Management
• Financial Acumen
• Team Building and Leadership
Career Experience
Brookdale Senior Living at Magnolia, Corona, California Executive Director II (May 2020 to March 2021)
Directed the overall development, management, and growth of the community licensed for 180. Established and implemented processes and procedures to reduce bad debt, Overtime labor costs, and regulatory compliance. Guided growth in the community with strategic marketing and compliance with COVID restrictions. Successfully contained COVID exposure to residents through Isolation of positive test results and diligence of Personal Protection Equipment. Provided leadership training to directors to guarantee operational success and team building.
Partnered with DDO and Sales Specialist to develop operational strategies to boost our census to achieve goals and financial targets.
Maintained successful move-in’s throughout COVID exposure and maintained a waiting list for new residents while move- in’s were restricted.
Cultivated partnerships with new agencies while maintaining relationships with referral sources.
Partnered with Health and Wellness Director to develop and provide training for direct care staff.
Partnered with Business office Director to reduce bad debt by 50%
Developed scheduling plan to reduce community overtime labor costs to 3.7%
Implemented Zoom family meetings to stay connected with families and introduce Managers while also being able to answer any questions or concerns family members had. Visiting Nurse & Hospice Care, Santa Barbara, California DIRECTOR (November 2017 to August 2019)
Directed the overall development, management, and growth of home care, hospice, and palliative care delivery system. Guided the expansion of hospice and home health market to achieve strategic business goals in the areas of growth, quality service, program delivery, and staff retention. Provided leadership, established and implemented processes and procedures to guarantee operational excellence.
Partnered with COO and CFO to develop budgets, operational strategies, and annual goals to boost revenue and achieve financial targets.
Effectuated 95% growth objectives by building a complete understanding of the competitive marketplace and regulatory requirements.
Led effective teams of sales, marketing, care-management, and staffing teams including recruiting, hiring, training and evaluating performance. Managed 140 caregivers, two Care Managers, five Staffing Managers, one Recruitment Specialist, and a Community Liaison.
Cultivated relationships with community agencies and built partnerships that boosted referral resources.
Created and rolled-out client feedback project by surveying clients and earned an 85% client satisfaction score derived from the Client Satisfaction Survey.
Collaborated with Human Resources colleagues to solve employee discipline issues, perform annual evaluations, and review the skills of the direct care staff.
Built and delivered training programming for direct care staff and Care Managers. Community Connect, Riverside, California
DIRECTOR (November 2007 to June 2016)
Provided administrative leadership to a nonprofit program connecting the community to vital resources by utilizing volunteer expertise. Supervised the operations, paid personnel, and volunteers of a call center open 24 hours a day, seven days a week. Advanced the impact and visibility of the referral services by establishing a reliable and trustworthy network of participating organizations and volunteer network. Served as a mentor and resource to staff and volunteer teams.
Acted in a variety of diverse roles in the organization including managing daily operations, regulatory issues, resident complaints, resolving staffing shortages, and completing employee training.
Established the agency’s quarterly and annual budgets, managed profit and losses.
Discovered grant opportunities resulting in writing and submitting several grants.
Coordinated staff and volunteers in three regional offices.
Found solutions to operational and procedural problems that occurred within senior communities.
Worked well with Executive and Advisory Boards with operational strategies and growth of program.
Education & Credentials
Bachelor of Science in Human Services
University of Phoenix, Ontario, California
Professional Development
• RCFE Administrators License.
• Engaged in coursework focused on dementia, medications, and aging with dignity which fulfill the requirements of an Administrator’s license.
• Santa Barbara Zoo Volunteer Training
Affiliations
• Alzheimer’s Association
• Parkinson’s Foundation
• Hemet Food Pantry
• Santa Barbara Zoo (Docent Training)
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