Manager Sales

Sailendra Bhattarai

Phone: 612-***-****

Email: **********@*****.***

LinkedIn: https://www.linkedin.com/in/bhattaraisailen/

SUMMARY

Accomplished Product Leader offering years of experience and innate talent for leveraging technology to solve business problems.

Expertise in leading the development, communication, and monitoring of product and project timelines while providing innovative custom software solutions to help customers improve efficiency, enhance productivity, and grow their business.

Demonstrated experience defining, gathering, and communicating product requirements, assisting in creating product roadmaps, maintaining product project plans, developing user personas, and conducting and analyzing user feedback and surveys.

Proven ability to translate consumer input, market needs, and technology trends to create winning strategies, and implement product features that optimize sales funnels.

Highly skilled in Software Development Life Cycle (SDLC), Product Development Life Cycle (PDLC) methodologies, business process improvement, Agile, Waterfall and Scrum methodologies, tools, frameworks, and processes.

Demonstrated experience conducting Scrum Meetings such as daily standups, maintaining product backlogs, sprint planning sessions, sprint retrospective meetings, and following up on action items for continuous improvement.

Well versed in designing new products, integrating software’s and services, developing test scenarios and test cases for User Acceptance testing.

Strong analytical and problem-solving skills, multi-tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decisions.

Possesses excellent communication and collaboration skills to excel in customer facing roles.

PROFESSIONAL EXPERIENCE

Avionté Staffing Software

January 2020– Present

Product Owner/Sr. Business Analyst, Product Management (January 2020 – Present)

Responsible for planning and executing a detailed product plan through diligent, thorough research of new technologies, customer feedback and continuous collaboration with architecture, development Team, SAE's, UX and Partners.

Lead the development, communication, and monitoring of product and project timelines while providing innovative software solutions to help customers improve efficiency, enhance productivity, and grow their business.

Responsible for enterprise-wide business process and software evaluation, supporting Product Managers to make appropriate value decisions. Responsible for researching competition, market conditions, Partners, data provider vendors, etc. to identify emerging trends and new opportunities.

Responsible for all Scrum ceremonies - sprint planning, daily stand-up, story grooming, backlog grooming, sprint demo and ensuring team adherence to the product roadmap.

Support Product roadmap by working with stakeholders to identify and deliver new product features which drive revenue and customer adoption at market scale and present progress report on the delivery schedule and project dependencies to the leadership team.

Writing the resulting business requirements and acceptance criteria, while maintaining Scrum Master duties for the API integration and partnership development team.

Drive user story refinement activities ensuring Team backlog contains 2 iterations worth of 'ready' work for Dev team to enable Dev teams to improve and maintain high velocity/productivity in iteration (sprint) execution.

Translate consumer input, market needs, and technology trends to create winning strategies, and implement product features that optimize the sales funnel.

Set up the feature roadmap and agile development process; identifying milestones and associated deliverable while acting as the liaison between the technical team, SAE’s, Sales, Implementation, external customer, and product management.

Mentor the junior and mid-level business analysts and QA analysts in the organization.

Avionté Staffing Software

October 2018 – December 2019

Business Analyst

Elicit, define, and communicate product requirements, assist in creating product roadmaps, maintain product project plans, develop user personas, and conduct and analyze user feedback and surveys.

Gather requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task, and workflow analysis, and/or viewpoints.

Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.

Decompose high-level business and user requirements into functional requirements specifying an appropriate level of detail suitable for use by those must base their work on the requirements.

Identify the current- and future-state business processes; define quality attributes, external interfaces, constraints, and other nonfunctional requirements.

Utilize corporate standards and tools to capture business requirements, functional and non-functional requirements, use cases, process flows and activity diagrams for technical and non-technical audiences, package requirements specific to each parties’ needs.

Participate in peer reviews and inspections of requirements documents and work products derived from those documents to ensure that the requirements were interpreted correctly.

Manage requirements traceability information and track requirements status throughout the project.

Van Wagenen Financial Services

July 2017 – September 2018

Senior Business Analyst, Client Projects

Create written documentation and programming specifications that capture business and functional requirements so that the solution can be developed. Partner closely with programmers during development to ensure a full understanding of project objectives throughout the development phase.

Provide accurate and timely feedback to programmers, Account Manager, Project Manager, and clients to keep projects on track and to meet quality and time-line objectives.

Develop test plans, including creating test cases and test scripts. Provide direction to test analysts to ensure project timelines and quality are met. Participate in testing and functional certification process as needed to ensure on-time delivery of projects.

Maintain and document all project activity and client file documentation in the appropriate project management tool and client folders.

Responsible for eliciting business requirements for Client IT project requests and partner/collaborate with clients and Account Managers to accurately capture and document all relevant loan information and processing requirements.

Participate in or direct quality assurance testing to ensure accuracy and adherence to requirements and programming specifications.

Engage in collaborative sessions with Account Managers and clients to elicit and document business requirements for onboarding new clients and making program changes for existing clients. Create and maintain a strong relationship with the business partners, clients, technology team and project manager.

Homeownership Preservation Foundation

September 2012 – June 2017

IT Technical Analyst

Translate requirements to program specs by collaborating with business users & stakeholders, developers, programmers, and designers in conceptualization and development of new software features/applications and enhancements to the existing system by supporting HPF’s mission that has served over 9 million consumers since 2006.

Heavily involved in testing software UI for a customer-facing personal financial management tool and a multi-agency B2B coach management system.

Manage Quality testing (HPF UAT, Partner, and End-to-End) to verify data elements exist and are appropriate. Lead the entire testing function, and manage test, evaluate, validate, and identify issues in software or services. Manage overall plan for testing activities and communicating constraints and delivery impacts. Keep management informed of the software testing status and risks and ensure that accurate and timely reporting is in place.

Assist in Security and data privacy audits such as SSAE SOC 2 Type I and Type II (audit prep/evidence gathering/onsite audit process/gap analysis) and policy development and contribute to employee security training and Implement and manage security-based projects such as DLP or MDM implementation.

Manage technical project/vendor, process analysis, data analysis, data quality improvement, and define technical requirements for software systems.

Support the rollout of products to multiple counseling agencies and loan Servicer's. Investigate issues in system interactions, including WS transmissions, SML submission failure, and data file processing failures, SFTP or data transmission failures. Research, identify, analyze, and fulfill requirements of all internal and external program user.

Target Corporation

August 2012 – September 2012

Category Navigation Analyst

Collaborated with internal business partners to feature relevant item content on target.com guided by merchandising objectives and promotional planning that maximizes guest experience and multi-channel sales.

Responsible for developing and quality testing a balanced, guest-focused, site navigational experience for the baby and kid’s categories on Target.com by leveraging analytics & guest insight data to drive decisions.

Additional responsibilities include managing the online catalog and consulting on/influencing category page planning for refreshes and limited-time-only brand offerings.

Executed technical acumen by using page build tools (WCS, Endeca, JSP), maintaining and updating SQL queries (Prism) and heavily involved with India QA team (Jira).

Completed and managed status reports for Managers, Producers, Buyers and Olson to ensure target.com page refreshes would be completed accurately and on time.

Worked together with creative to execute business objectives with URL requests & landing page validation.

Diversified Distribution Systems

July 2012 – August 2012

Quality Assurance Analyst

Test private builds and provide assessments to the development team regarding the fix and thereby help mitigate potential risks associated with the fix.

Work closely with software development team to prompt issues that may be present in the implementation logic thus providing a relatively stable code.

Assist in recreating the Bugs as needed by the development team for prompt resolution of open issues.

Responsible for running and analyzing regression results regularly to maintain sanity of features for every release.

Design, set-up, and modification of test beds to suit the topology required for testing and analysis of various features based on the release cycle.

Well versed with complete Software Development Life Cycle.

Participate in internal and external technical review of development designs and documents.

Wells Fargo

July 2011 – July 2012

Loan Specialist

Enhanced ability to work both on the team and self-directed environment.

Used strategic and tactical problem-solving skills in document management by effectively communicating with the team to ensure customer satisfaction.

Resolved complex final document issues relative to lien perfection by working with various internal and external sources including attorneys, lenders, settlement agents, and other Wells Fargo entities.

Worked as production IT support and research for the department and help supervisors.

Worked simultaneously on multiple projects following guidelines to perform duties including reviewing loan files for the completion of the pre-closing process, preliminary title reports, and other loan documentation.

Wells Fargo

Feb 2009 – July 2011

Operation Associate

Lead a team of 25 temp employees for department training with loan servicing applications, database, Standards, and procedures.

Assisted supervisors to perform all closing tasks required to manufacture a loan in compliance with company standards effectively and efficiency to deliver them error-free to the post-closing and pooling departments.

Ensured that the account is documented accurately with correct information and proper record retention is followed and ensure payments are applied appropriately toward payment amount and fees.

EDUCATION

Master’s in Software Systems

University of St. Thomas (2012)

Bachelor's in Business Administration and Management

Lindenwood University (2008)

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