Front Desk Customer Service

BLESSING OLUBUKOLA AKINYEMI

Address: **, ****** ***** ******, ******* Ketu, Lagos. Mobile: 070********, 081********

Email: *************@*****.***.

PERSONAL DATA

Date of birth: 13thAugust, 1994

Sex: Female

Marital Status: Married

State of Origin: Ogun

Local Govt. Area Ewekoro

Religion: Christianity

Nationality: Nigeria

Language Spoken: English and Yoruba.

CAREER OBJECTIVE

With a passion for excellence, I desire to pursue a career in a future-focused organization through attaining and achieving set performance standards while accepting new challenges.

PERSONAL SKILLS

Excellent communication skills.

Strong aptitude for learning.

Good interpersonal and organization skills.

Proficient in the use of computer package.

Strong ethical values and highly trainable.

Good customer service skills.

Able to meet targets, Accurate and show good attention to details, Polite and Helpful

Ability to work under pressure with less or no supervision.

Great skills, ideas and confidence while working.

Being zealous and quick to learn new expertise while on training.

Courteous but firm when dealing with difficult customers

Ability to manage visitors, telephone calls, message and keeping of all files.

High level of integrity, tact and reliability.

Reading, Meeting people

EDUCATON

Higher Institution

Lagos State Polytechnic. 2009 – 2012

(OND Banking & Finance, Lower Credit)

Secondary School

United Universal College, Lagos State. 2004 – 2009

(S.S.C.E)

Primary School

Temidire Nur. & Pry. School, Lagos. 1996 – 2004

(F.S.L.C)

WORK EXPERIENCE

November 2019 – June 2020 SEINDEO LIMITED

Position Held: Customer Service

Description:

Greet and welcome guests as soon as they arrive at the office.

Direct visitors to the appropriate person and office.

Answer, screen and forward incoming phone calls.

Provide basic and accurate information in-person and via phone/email.

Receive, sort and distribute daily mail/deliveries.

October 2016 – June 2019 Diamond Bank Plc (ICSL)

Position Held Customer Service Executive

Job Description:

•Handles customers BVN enrolment and update

•Process account opening for new and existing customers upon receipt of complete forms from the Sales Service Executives.

•Handles customers information maintenance and other customer service operational functions.

•Reactivates dormant accounts upon receipt of customers instruction.

•Receive and treat ATM cards and cheque book requests and release to customers.

July 2013 – March 2015 Blue Cross Hospital

Position Held Front Desk Officer

Job Description:

•Answer queries on telephone and make appointments for the patients.

•Handles patients’ registration.

•Ascertain from the patient the physician he/she desires to see.

•Attend training courses related to new task, if required.

•File registration and make appointments for the patients.

March 2011 – Feb 2013 Toyin Oni & Co.

Position Held Front Desk Officer/Secretary JobDescription:

•Assist in planning and preparation of meetings, conferences and conference telephone calls.

•Ensures knowledge of staff movements in and out of organization.

•Answer all incoming calls and handle caller’s inquiries.

•Attend to visitors and deal with inquires on the phone and face to face.

•Process general correspondence including agenda for meeting, corporate letters/memos.

REFEREES

Available on request.

Contact this candidate