Customer Service Representative

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Harriet Jane (Shelley) Henderson

**** **** ***** ** **

Edmonton, Alberta T6K 3H8

Phone #: 204-***-****

Email address: adlmr4@r.postjobfree.com

Objective: To obtain full-time employment in a customer service environment. Education

Aboriginal Broadcast Training Initiative

Association with Red River Community College

Winnipeg, Manitoba

Elmwood High School

505 Chalmers Avenue

Completed Grade Twelve

Work Experience

November 2019 – Current Alberta Motor Association

9520 42 Avenue NW

Edmonton, Alberta

Roadside Assistance Representative: Inbound Contact Centre, answering calls from members to tow their vehicles, unlocks, flat tires and boosting their battery. March 2008 - August 2019 Manitoba Hydro

360 Portage Avenue

Winnipeg, Manitoba

Customer Service Representative: Inbound Contact Centre, assisting customers with their billing inquiries, Power Smart inquiries, emergency outage calls and responding to customer emails. May 2005 - May 2008 South Beach Casino

One Ocean Drive

Brokenhead First Nations, Manitoba

Table Games Dealer: Table games dealing in various games, assisted customers with basic strategy in blackjack, double deck blackjack, three card poker, pai gow poker, fortune pai gow poker and texas shootout poker.

August 2001 – June 2004 ReachCanada Contact Centre Ltd 5 – 300 Carlton Street

Winnipeg, Manitoba

Customer Service Specialist: Inbound contact center for the National Post newspaper across Canada regarding their subscriptions.

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October 2000 – September 2001 The Downtown Watch

426 Portage Avenue

Winnipeg, Manitoba

Goodwill Ambassador Downtown Watch Program: I was a goodwill ambassador for the Downtown watch program, provided information about downtown events, businesses, transit operations, and tourist attractions. We also served as additional "eyes and ears" for the Winnipeg Police Service, skilled in observation techniques, trained in non-violent conflict resolution and mediation methods. March 2000 - October 2000 Anokiiwin Training Institute 260 St. Mary Avenue

Project Trainer: Hugh Coburn

Aboriginal Ambassador Downtown Watch Program: During this program I served as a Team Leader and Valedictorian for our class, I have attained my first aid and CPR plus Canadian Firearm's Safety Course/FAC.

October 1998 – March 2000 Adecco Agency

Contract for Reader's Digest Magazine

80 Main Street

Winnipeg, Manitoba

Call Centre Associate: Worked with 80-100 associates, answering calls from the United States customers regarding their account with Reader's Digest. For example, billing statements, credit card payments, create new subscriptions and general information inquiries. Volunteer Experience

Manitoba Housing Congregate meal program at 515 Elgin Avenue Senior’s 55 plus apartment block.

References

Phyllis Prairie, Kitchen Cook/Supervisor, Manitoba Housing 204-***-**** Jason Balonyk, SouthBeach supervisor 204-***-****

Tracy Helgeson, co-worker at Manitoba Hydro, 204-***-**** Lolita Gelilang, co-worker at AMA, 780-***-****

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