Curriculum Vitae

PERSONAL DETAILS

Title :Miss

Names :Zoleka Nokulunga

Surname :Vilane

Gender :Female

DateofBirth :10 July 1991

Citizenship :South African

Ethnicity :African

CriminalConvictions :None

ResidentialAddress :Stand no 10379

Kabokweni

1245

Telephone :071*******

E-mail :adlmld@r.postjobfree.com

EDUCATIONAL DETAILS

Tertiary Education

Course :National Certificate Level2-Electrical Infrastructure and

Construction

Institution :Ehlanzeni FET College

YearofCompletion :2008

Course :National Certificate NQF Level5-InformationTechnology

Systems Support

Institution :Advanced Technology and Training Institute

YearofCompletion :2007

Course :Certificate–Pc Technician and Technical Support

Institution :Advanced Technology and Training Institute

YearofCompletion :2006

WORK EXPERIENCE

SalesAssistant / TeamLeader Temporary Marketing International Nelspruit

01 March 2012–30

October 2012

Role Summary:

I was selling and promoting products for the company through out the townships in Nelspruit.

Insurance Administrator Part-TimeWork (Volunteering) Mbombela Stadium

Nelspruit Wordcup

2010 and AFCON 2013

Role Summary

I was responsible for capturing data and do followups on any incidents that had occured

Travel Consultant Madbookings WhiteRiver

01 March 2017–11 June 2019

Role Summary:

Madbookings is a travel agency that does online bookings for Namibia, Mozambique, Botswana, Victoria

Falls. My primary duty was to make bookings for clients traveling to Namibia and Botswana. Planning

tours and advising clients on the best places to book.

Responsibilities:

Send out quotations to clients

Request invoices on behalf of clients

Plan tours / itinerary

Do booking confirmations

Answer client queries via telephone and accepting bookings

Bookings Reconciliation

Make sure filing system on emails up to date

Research new places in Namibia

Do travel vouchers

Travel Consultant InfiniteAfrica Nelspruit

15 October 2019-30 June

2020

Role Summary:

Infinite Africa is a travel agency that does bookings for Namibia, Mozambique, Botswana, Victoria Falls

and SouthAfrica. My primary duty was to make bookings for clients traveling to Namibia, Botswana,

SouthAfrica,Victoria Falls and Mozambique. Planning tours and advising clients on the best places to

book.

Responsibilities:

Manage and process all reservation enquiries received, endeavoring to convert all

enquiries into confirmed bookings.

Maintaining good working relations with Tour Operators and ensuring prompt and

efficient turnaround times on all email correspondence received by an Operator.

Managing good Supplier relations to ensure that the best available rates are available to

the company as well as the best service support from suppliers at all time.

Product procurement – investigating new suppliers and ensuring that they comply to set

trading standards with regards to insurance, quality and best practices.

Mainted systems and best practices in place with regards to the day to day operations of

the company.

Training and supervision of any new junior staff members.

ACHIEVEMENTS

School

Recipient of the Thuthuka bursary Fund 2011-2012

Recipient of Sales House merit bursary

SKILLS

Technical Skills

Customer service

Administrative Skills

Leadership Skils

Working knowledge of Tourplan

Working knowledge of Wunderlist and Wetu

Working knowledge of Microsoft Office Products(Excel,Word and PowerPoint)

REFERENCES

1. Miss ND Thwala

Sales Floor Manager

Madbookings

078*******

2. Mrs.Barbara Kuhn

Owner

Infinite Africa Destination Management

082*******

Contact this candidate