Network Assistant

Zubair Hamid

Current Location: Fairfax, Virginia

Phone: 703-***-****

Email: *************@*****.***

PROFESSIONAL SUMMARY

With more than 3 years of training in software and hardware installations, troubleshooting windows, and customer services. I am a highly competent and enthusiastic professional seeking work experience as Help Desk Technician or Junior Network Administrator.

•Experience of basic WLAN/LAN and WAN network design and implementation.

•Understanding of Cisco layer 3 network architecture and mostly used technologies in it.

•Experience of network monitoring, diagnoses and reporting as a level one support.

•Experience with Cisco router, switches, and various wireless devices.

•Experience of configuring basic DHCP, DNS and active directory services and performing basic operations (DHCP reservation, creation/deletion of user accounts and DNS resolutions).

AREAS OF EXPERTISE

•Hardware and Software Installation & Configuration

•Network Diagram Preparation

•Customer Service

•Network diagnosis and troubleshooting

•Technical Support

•Phone and Online Support

CERTIFICATION/ EDUCATION

Cisco Certified Network Associate (CCNA R&S)

2020

Bachelors of Science

University of Sargodha, Pakistan

2013 – 2017

TECHNICAL SKILLS

Switching:

VLAN, VTP, STP, EtherChannel, HSRP

Routing:

RIP, EIGRP, OSPF, BGP, PPP

Servers:

DHCP, DNS, Active Directory

Security:

ACL, NAT, PAT, Tunneling, 802.1x

Tools:

Wireshark and MS Visio, SolarWinds

PROFESSIONAL WORK EXPERIENCE

Help Desk/ Jr. Network Admin 2020 – Present

Youth For Tomorrow; Bristow, VA

Manage all aspects of the network including servers, workstations, user, router, switches, Firewalls, wireless access points (WAP) and connectivity to ensure optimal performance.

Manage all network connectivity, include remote access to the network, perform system administration and technical support for network users and ensure all network data is HIPPA compliant.

Provide maintenance and troubleshooting of Local Area Networks (LAN), Microsoft Active Directory, Microsoft 365, Microsoft Exchange Server, and network security.

Install and configure new systems and devices as needed and monitor their performance.

Installation and provisioning of IP phones through PBX system and troubleshoot them.

Provide support for process and procedure documentation and publication, research testing of new technologies and make recommendations.

Train staff and administration in the use of technology as well as data privacy and security.

Perform domain infrastructure administrative tasks to include group policy maintenance, shared resource configuration and access availability.

Troubleshoot and maintain Microsoft products, Microsoft Office 365, Mac and Windows 7/10.

Develop and communicate information technology processes and procedures to staff members.

Assistant Trainer 2019 – 2020

Urdu IT Academy

Assisted in providing Cisco training.

Responsible for Preparation of LAB using Cisco switches (3750,3650,3550,2960) and Routers (2800,1841).

Assisted students in creating labs using Real devices, simulators, and virtualization software (GNS3, Packet Tracer, VMware).

Responsible for maintaining the LAB and LAN connectivity within the institution building.

Service Desk Technician 2017 – 2018

University of Sargodha; Sargodha, Pakistan

Responded to all queries in person, on the phone and via email in a professional and timely manner.

Technical assistance on the configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

Experience with ticketing system (Remedy).

Active directory, handling accounts, unlocking accounts, and resetting passwords.

Wireless management.

Basic technical support for the network: WAN and LAN connectivity.

Inventory management of hardware.

Contact this candidate