SUJANESH SHETTY

adlmjq@r.postjobfree.com

91-773*******

Summary

Hard working professional with a good experience in various hospitality Background including 5-star hotels and cruises. I have always been very passionate about Hospitality at all levels and feel that this is where I plan to progress my career. I am looking for a new challenging opportunity in Hospitality to help develop my career further. I am willing to relocate for the right opportunity

Achievements:

Square Hospitality Mumbai, IN March 2018 July 2020

Business Partner- Managing 2 Outlets in the heart of Mumbai-EAT & MEET a multi cuisine fusion restaurant in Kandivali and Caf EAT & MEET at Borivali.

Built the whole restaurant from scratch in terms of the layout of FOH and Kitchen area.

Arranging licence and certification to fulfil legal requirements

Managing the entire restaurant operation

Maintaining highest level of food and service standards based on customer feedback.

Being proactive with takeaway and delivery market competition

Achieving and managing profit margin.

Team building including recruitment, training, motivation and performance managing.

Due to Covid the restaurant business and market had collapsed, and I had to shut it down.

Norwegian Cruise Line Miami, FL November 2014December 2017

Assistant Maitre'd

Assistant Maitre'd (Assistant Manager) with a winning attitude & desire to deliver an exceptional dining experience. Promoted as an Assistant Manager based on my experience, performance & commitment.

Focused on setting high expectations and raising service standards.

Seeking to advance professional career in the restaurant industry.

Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Ensure maintenance of proper cleanliness in all areas as per the public health regulations of bar and front of house.

Work closely with the Kitchen Team to ensure prefect guest satisfaction.

Develop my team and performance manage them at the same time if required.

Norwegian Cruise Line May 2008 November 2014

Waiter - Norwegian Cruise Line Miami, FL

Team Member (Waiter) Maintained clean and orderly dining area.

Input customer orders into the system and getting them served to tables.

Handled light customer service issues and referred more in-depth issues to management per protocol.

Maintain highest standard of service.

Work in a team, being a team player.

J. W. Marriott Group of hotels March 2006 May 2008

Lead Associate - J. W. Marriott. Mumbai, IN

Working for one of the best hotels in Mumbai as a Lead Associate in Banqueting. Following my performance and hard work I as promoted as an Associate and then a Lead Associate (Team Leader) during my time here.

Reporting to Management team in terms of co ordinating the Parties and events

In charge of the floor staff, make sure they are in uniform and serving the guest in a speedy and friendly manner.

Always in direct contact with the events team and the host, for delivering guest satisfaction and requirements of the event.

Leading Team briefs before events and effective communication.

Efficient team player during events and leading the team.

Professional Qualification

High School Diploma: 2002

Map Khan college of Arts and Business commerce. - Mumbai

High School Diploma: 2006

Cocktails and dreams, Bar academy. - Mumbai

Certificates and Skills

Certificate of Norwegian Cruise Lines Training Program for Public Health.

Certificate for Serving Guest with Disabilities.

Train the Trainer certified.

Document of Evidence for Crown Management.

Document of Evidence for Crew Safety and Security Awareness Training.

Document of Evidence for Company's Drug and Narcotics Policy from Norwegian Cruise Line.

STCW 2010 from Marine Medical Clinic.

Personal Survival Techniques certified.

Personal Safety & Social Responsibilities certificate.

Elementary First Aid certified.

Fire Prevention & Fire Fighting certificate.

Security training for Seafarers with designated security duties certificate.

ServSafe certification

Point of Sale (POS) system operation

Passport Details

Passport No.: N8911195

Placed of issue: Mumbai

Date of expiry: 28 April 2026

Type of VISA: C1D

Visa Expiry: 31 July 2022.

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