RYAN I. DIZON

**-** ******** ***. *** C-*

Elmhurst New York 11373

Cell: 201-***-****

adlmdd@r.postjobfree.com

EDUCATION:

Computer System Network Technology

AMA Computer Center

PROFESSIONAL EXPERIENCES and HIGHLIGHTS:

Nov. 2016 Quality Control Laboratories, LLC

Present IT Support/Monitoring Technician

Perform standard software installations and configuration Windows laptop and desktop

Helpdesk Ticketing System.

Assist and troubleshoot, Remote Desktop and VPN Connections

Engage with third party vendor on hardware and software issue for laptop, desktop, printer, and server.

Perform set-up/assistance on video conferencing for site to site meeting.

Maintain regular check up on all company devices such laptop, desktop, printer, Server, telephone.

Support Windows Server, Emails, Microsoft apps, Office 365.

Support multiple User’s Account NT login, GPO and Active Directory

Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers

Troubleshoot problems reported by users and analyze and isolate issues for Windows

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.

Deploy and configuring MAC & Windows for workstations and Laptops.

Deployment and Installations of Monitoring Equipment.

Process and sending report for clients.

Jan. 2009 Teleperformance Philippines

July 2016 Desktop Support Engineer

7 years hands on experience of Desktop and Laptops issues with hardware and OS related problems

Diagnosing and troubleshooting Laptop and desktop issues.

Hardware installation, testing, cleaning, troubleshooting, repair and maintenance

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.

Perform standard software installations and configuration laptop and desktop

Engage with third party vendor on hardware and software issue for laptop, desktop, printer, and server.

Perform support on Windows and mobile devices. (Apple iPhone and android unit)

Perform set-up/assistance on video conferencing for site to site meeting.

Support IT Infrastructure equipment.

Support endpoint devices with anti-virus files and handle incident such as malware and virus issue.

Perform and maintain IT asset for inventory equipment such as Windows for verification and tagging.

Maintain regular check up on all company devices such as Windows (laptop, desktop, printer, server, telephone.

Maintenance, Troubleshooting of Desktop Pc’s, Laptops,

Operating System Installation of Windows 7 and Windows 10 and MAC Computer

Imaging PCs, Workstation and Laptop using Symantec Ghost

Deploying updates on client applications

Printer Installation

Responsibilities

•Support any desktop, laptop, printer issues. Emails and VPN Connections

•Hardware and Applications support for the Client.

•Installation and configuration of Account workstations.

Contact this candidate