Customer Support Specialist
Resume:
GHENNY T. DERAMA
Blk * Lot * Unit C Mandarin Coopville, Bayanan, Bacoor
Contact Number: 093********
Email Address: adlm2i@r.postjobfree.com
CAREER OBJECTIVE:
Claims Customer Support Specialist with 6 years of experience in handling, maintaining, documenting customer data information with utmost confidentiality and facilitating and teaching new hires in the team among other administrative tasks. I am looking to earn a job which will give me the opportunity to explore professional challenges for self-development and leverage my knowledge and expertise into a role which will help me achieve personal as well as organizational goals.
PERSONAL DATA:
Birth Date : November 28, 1993
Birthplace : Cebu City
Age : 27 years old
Gender : Female
Religion : Roman Catholic
Civil Status : Single
Nationality : Filipino
WORK EXPERIENCE:
1. Standard Insurance Co. Inc.,
Claims Customer Support Specialist
May 18, 2015 – February 28,2021
Responsible for the receipt of all claims documents and other pertinent correspondence relative to claims.
Tasked to give assistance and information and answers the queries of claimants in filing claims.
Assists company’s branches nationwide pertaining to their claims concerns.
Tasked to teach and orient new hired employee/es in our section/department. 2. Jollibee Foods Corporation
Service Crew
July 2012- December 2012 - 6-month contract (Part time)
Responsible for safe keeping the funds of the store.
Responsible for giving funds to the cashiers.
Does/ helps on tasks concerning the kitchen and dining area in the store/restaurant. 3. On the Job Training
Philippine Christian University
Guidance and Counselling Office - 2015
Worked on administering psychological tests (for the entrance examination of the new students/enrolees) with the guidance and supervision of our Guidance Counsellor.
Worked on checking on the administered psychological tests. EDUCATIONAL BACKGROUND:
Tertiary : Philippine Christian University
Bachelor of Arts in Psychology
1648 Taft Avenue, Malate, Manila
2012 – 2015
- Consistent Dean’s Lister
Silliman University
Bachelor of Science in Psychology
1 Hibbard Ave, Dumaguete, 6200 Negros Oriental
2011 – 2012
Secondary : Notre Dame of Libungan
Libungan, North Cotabato
2007 – 2011
- Salutatorian Awardee
- Leadership and Academic Awardee
Elementary : Godofredo B Calabroso Elementary School Cabaruyan, Libungan, North Cotabato
2002 – 2007
- Valedictorian Awardee
- Leadership Awardee
SKILLS AND QUALIFICATIONS:
1. Can communicate well in English, Tagalog and Bisaya. 2. Willing to be trained and learn new things.
3. Can manage and lead a team.
4. Can work under minimum supervision.
5. I am a persistent person and is motivated to work to reach my goals in life. 6. I also can work under pressure.
CHARACTER REFERENCES:
Jesselyn Alcain
Continuous Improvement Lead, Customer Experience Group, Standard Insurance Co Inc
Rufino Joshua Jacaria
Vice President, Motor Claims Group Head, Standard Insurance Co Inc
GHENNY T. DERAMA
Applicant’s Signature
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