Assistant Service, Customer Services, Analytical Thinker

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MIRACLE A

MARTIN

M

**** ** *** *** ****, Travis, TX 78726, 512-***-****, ***************@*****.*** Reliable worker with experience in production-driven settings. Strong background in customer service and management experience, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step. Dedicated and Hardworking at contributing to team success.

Time management Task prioritization Customer relations Analytical thinker Service-oriented Strong organization skills Quality Control Production Goal Setting

Bus Operator August 2015 - July 2017

Metro Bi-State Development Saint Louis, MO

Stayed abreast of bus route and road constructions. Handled resistant or hostile passengers, enforcing bus conduct and safety guidelines. Reported all accidents, incidents, or unusual occurrences to dispatch office immediately; submitted written reports on unusual occurrences as required. Operated various types of vehicles safely in all types of weather and traffic conditions according to printed passenger schedules.

Provided passengers with excellent customer service and general knowledge regarding bus routes and local attractions.

City Carrier Assistant January 2018 - June 2018

United States Postal Service Saint Louis, MO

Scanned labels on letters or parcels to confirm receipt. Supported customer product and service needs at front counters. Coordinated efficient deliveries by sorting and organizing mail and parcels. Obtained signed receipts for registered, certified, and insured mail. Delivered exceptional customer service in every interaction, including answering questions and describing services.

Prepared mail for delivery or transportation with proper bundling. Collected mail from homes, businesses and public mailboxes across Saint Louis Mo Mail Handler Assistant June 2018 - February 2019

United States Postal Seervice Saint louis, mo

Arranged letter and parcel deliveries in collaboration with courier services. Inspected and independently corrected problems with outgoing packages. Troubleshoot problems and developed successful solutions. M

EDUCATION

AWARDS

ADDITIONAL INFORMATION

Collaborated with team members to meet daily demands and handle challenging projects. Developed solid relationships with staff, customers, and vendors. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Supervisor September 2020 - Current

United States Postal Service Austin, TX

Helped team meet targets by keeping stock levels optimized and coordinating necessary resources to support employees' needs.

Improved team performance by offering direction and hands-on support. Adapted to changing company demands, helping staff adjust methods to achieve new objectives.

Verified employee performance, checking each job and retraining or disciplining to correct problems.

Managed sales territories, including assessing growth potential and setting ambitious team quotas.

Mail Handler Assistant March 2019 - Current

United States Postal Service Austin, TX

Inspected and independently corrected problems with outgoing packages. Avoided delivery delays by verifying correct labeling and addresses. Sorted outgoing letters and packages into containers based on destination and type. Managed smooth deliveries by sorting and routing incoming mail. Arranged letter and parcel deliveries in collaboration with courier services. Maintained efficient package lines by quickly clearing jams. Maintained full compliance with legal, health, and safety regulations. Collaborated with team members to meet daily demands and handle challenging projects. Boosted efficiency by keeping work areas clean, tidy, and free of debris. Undergraduate Pre - Medicine Biology

Universtiy Kansas City - Missouri, Kansas, MO

Business Management June 2015

Vatterott, Saint Charles, Mo

Diploma May 2012

Hazelwood East, Saint Louis, MO

Promoted Supervisor September 2020 United States Postal Service Semi-Pro Basketball

Volunteer At Nursing Home as assistant caregiver

Graduated College 3.0 deans list

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