Joyce Anne A. Ponce de Leon

B* L** Barcelona St., Camella Town Homes Classic,

San Antonio Valley 1, Sucat, Paranaque City, 1715

CELL# +639*********) • E-MAIL adlm1y@r.postjobfree.com Professional Summary

Experienced technical associate with a demonstrated history of working in the telecom industry, skilled in network administration, switching and routing protocols, telecom software, hardware equipment and field operations

Academic Qualifications

Bachelor of Science in Information System

Adamson University - Manila

900 San Marcelino St., Ermita, Manila City, 1000

Batch 2015

Certification

NSE1 NETWORK SECURITY ASSOCIATE

FORTINET

Issued April 2020 ● Expires April 2022

Credential ID: YcPUFwQxvQ

NSE2 NETWORK SECURITY ASSOCIATE

FORTINET

Issued April 2020 ● Expires April 2022

Credential ID: ZIP0hnA0sG

Key Strengths

• Knowledgeable in TCP/IP and OSI model, IP Planning and Design for Networks of IPv4 and IPv6

• Knowledgeable in configuring DHCPv4/ DHCPv6, SCCP/ SIP(VoIP) using Wired and Wireless Networks, Access Points (AP)

• Knowledgeable in configuring Cisco 1800 and 2800 series routers on different protocols such as RIP, RIPng, OSPFv2, OSPFv3, EIGRP, EIGRP for IPv6, BGP, VPN, etc

• Knowledgeable in configuring Cisco catalyst switches such as 2950, 2960, 3550, 3560 and 3750 with protocols such as VLAN, VTP, STP, RSTP, PVST, Rapid-PVST, ETHERCHANNEL, HSRP, Inter- VLAN Routing and Port-Security

• Experienced in Splicing Fiber Optic Cable and Implementation

• Knowledgeable in support, use and management of the Cisco Meraki MX appliance

• Knowledge in MSAN environment (Survey/TSSR, Verification, Installation, Commissioning)

• Proficient in Computer Skills (Microsoft Visio, AutoCAD, Cisco Packet Tracer)

• Good analyzation of circuit design and troubleshooting skills Professional Experience

East West Banking Corporation – Network Administrator Information Technology Group - Network, Planning & Engineering Position: Network Engineer

November 19, 2018 - Present

Philippine Long Distance Telecommunication (PLDT) – Curo Teknika Inc. (ePLDT) Enterprise Complex Service Assurance Department

Position: Fault Management Associate

June 23, 2015 – June 30, 2018

Duties and Responsibilities

• Perform fault line maintenance of preliminary fault isolation

• Analyze and solve system and equipment malfunctions and inefficiencies of a telecom network services such as DSL, Leased Line, iGATE, ISDN circuits Wired or Wireless.

• Monitors and configured Cisco Managed Routers and HUAWEI Equipment’s Access Network Monitoring System such as HUAWEI-MSAP / HUAG, UT STARCOM, FTTX-ONU, etc.,

• Performed migration / upgrade from old facilities to new platforms for service enhancement and circuit’s stability

• Coordinate team of Engineers/ technician for restoration / provisioning / implementation of circuits for next action taken and Network Engineer for immediate resolution of trouble

• Monitors trouble report to assigned respective groups to various repair work units involved in the restoration of the facilities being reported

• Escalate the prolonging restoration to Network/Business Zone Head

• Provide feedback to all involved parties, relationship managers, and clients on the progression of the restoration

Seminars and Trainings Attended

• Huawei – HCIA – Routing&Switching

Huawei Philippines

MEC Networks Corporation Training Center

January 21 -25, 2019

• Cisco Certified Network Associate (Boot Camp)

Converge Training and I.T. Services

August 2018 – September 2018

• DSL Expressed - Service Management Platform (DSLE-SMP) Telecommunications Training & Education Center

Fixed Line Technical Training Division

Philippine Long Distance Telephone Co., - Teltec Innolab Building, Mandaluyong City August 12 - 13, 2015

• T300S & VeExpress Equipment Training

Telecommunications Training & Education Center

Fixed Line Technical Training Division

Philippine Long Distance Telephone Co., - Teltec Innolab Building, Mandaluyong City On-The-Job Trainings

• PLDT MGO – Project Management Assistant

Purchasing/Inventory/Material & Warehouse Management Operations Engineering and NGN Project Management Division 5/F Philippine Long Distance Telephone Co., (MGO)

December 2013 - February 2014

Character References

Rio Jarlego, CCNA, CCNP-Switching

Senior Incident Management Specialist - PLDT

PLDT Teltech Innolab, Boni Ave., Manadaluyong City

+639*********

Christ Lan B. Paras, CCNA

Incident Management Specialist - PLDT

PLDT Innolab, Cebu City

+639*********

Engr. Mark Anthony Melendres,

PECE, CCNP, CCNA, CCAI, IPv6NS, MSIT

Converge Training and I.T. Services, Manager

Marikina, Metro Manila

+639*********

Randy Bagaman, CCNA, CCNP-Switching

Senior Incident Management Specialist - PLDT

PLDT Teltech Innolab, Boni Ave., Manadaluyong City

+639*********

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

JOYCE ANNE A. PONCE DE LEON

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