FAILEH FREDERICK

French Customers Advisor (* years )

ORANGE CAMEROON LTD

(092******** / adlm12@r.postjobfree.com)

National Capital Reg

Experience

July 2019 - October 2019 IT Helpdesk

Accenture Philippines

Industry: Call Center / IT - Enabled Services / BPO

Specialization: Customer Service

Role: Customer Service - General

Position Level: 1- 3 years Experienced Employee

Roles and Responsibilities:

- Receive French and English calls from customers and provide support0 to resolve

technical system issues with their security credentials.

- Incident Management through ticketing tool to assist users on their technical issues

and ensure tickets are monitored until resolved.

- Manage issues received via email for both English and French queue

November 2016 – January 2019 French Customers Advisor

ORANGE CAMEROON LTD / Cameroon

Industry: Call Center / IT – Enabled Services / BPO

Specialization: Customer Service

Role: Customer Service General

Position Level: 1 – 3 Years Experienced Employee

Roles and Responsibilities:

- Receiving up to 50 incoming calls from customers daily.

- Providing advice, information and assistance to customers.

- Attempting to resolve all inquiries on first contact with customers

- Identifying and escalating issues to the proper department to be resolved.

- Accurately recording details on call issues and logging software.

- Making sure that all telephone calls are answered promptly

- Research required information for customers using available resources.

- Following up customers by calling them back.

- Arranging appointments for engineers to carry out maintenance.

Education

2013 University of Buea Cameroon

Bachelor’s/College Degree in computer

Studies/Engineering / Cameroon

Major Computer Engineering

CGPA 20 / 100.0

Skills

Advanced Customer Service Oriented

Languages (Proficiency level: 0 – Poor, 08 – Excellent)

Spoken Written

French (Primary) 09 09

English 08 08

About Me

Gender Male

Age 24 years old

Nationality Cameroonian

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