Manager Customer
Resume:
Michael Levin
Wall,New Jersey 07719
**********@***.***
• Career Objective: Position which allows me to directly interact with the customer base.This,to maintain and increase clientele satisfaction. SKILLS SUMMARY
• Management : Skilled manager and front line worker with wide experience in the private sector as well as in state government social services.
• Customer Relations : Proven skills in developing innovative ways to improve service and build customer loyalty.
PROFESSIONAL EXPERIENCE
Service Advisor/Assistant Service Manager, Gold Coast Cadillac,Oakhurst,N.J.
(1989-2020)
• Acknowledge new and existing customers courteously and professionally.
• Give attention to and record vehicle symptoms as described by customer.
• Inspects vehicle to further analyze the problem.
• Advises customers on recommended maintenance.
• Determines if alternate transportation is required.
• After problem diagnostics, provides cost estimates to customer.
• Once approved,oversee the work progress throughout the day while communicating information (through phone or text) to customer.
• Inspect and if necessary road test vehicle to insure that the issue was properly addressed.
• Complete repair order making sure that the invoice coincides with the original estimate.
• Accurately and professionally explain operations performed and charges to customer.
• Train new service advisors.
• Received all required courses and testing pertaining to new products and customer satisfaction.
EDUCATION AND TRAINING
• Bachelor of Arts,Psychology,Jacksonville University,Florida.
• Completed all courses,Masters Public Administration,Fairleigh Dickinson University,New Jersey.
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